Customer and Trading Manager - Nightshift

Customer and Trading Manager - Nightshift Salary: From £31,700
Location: Stoke On Trent Store, Stoke-On-Trent, ST4 7QD
Contract type: Permanent
Business area: Retail
Closing date: 24 August 2026
Requisition ID: What you'll be doing:

• Leading a team overnight to deliver all replenishment activities across the store whilst prioritising deliveries, organising the warehouse and replenishing shelves.
• Running a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store.
• Ensuring standards are brilliant come morning so we're ready to serve our customers.
• Managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Our nightshift managers work full-time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary (our nightshifts typically run from 22:00 until 08:00).

What makes a great nightshift manager:

• Comfortable with nightshift working and adaptable to the physical and mental impact of these shift patterns, and understands the importance of providing a safe and healthy environment for their team.
• Previous line management responsibilities in a fast paced, operational environment.
• Resilience to deal with both the mental and physical demands of working nights.
• Provides brilliant customer service and coaches a team to do the same.
• Experience delivering and monitoring KPIs or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and is comfortable doing this alone in the absence of more senior management.
• Puts inclusivity at the heart of everything they do.
• Track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience leading a team in a fast paced, customer facing environment - you've motivated others, driven performance, and kept operations running smoothly.
• Operational leadership skills - you've taken responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs - whether it's sales, availability, customer satisfaction or colleague engagement, you've made a measurable impact.
• Has managed employee relations issues, including performance and absence management.
• Desirable - Has worked night shifts in a high volume, operational environment, adapted to the physical and mental demands of overnight working, and created a safe, supportive atmosphere for your team during out of hours trading.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. We also offer a great range of benefits for our managers, including:

• Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day.
• An annual bonus scheme based on our, and your, performance.
• Free food and hot drinks provided for Colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension - we'll match 4-7.5% of your pension contributions.
• Sainsbury's share scheme - build up an investment at discounted rates.
• Wellbeing support - access to emotional support, counselling, legal and financial advice.
• Colleague networks - link with like minded people to help fulfil your potential.
• Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.