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Customer AI Implementation Engineer

Posted 5 days 2 hours ago by Focus Group

Permanent
Full Time
Other
Cheshire, Altrincham, United Kingdom, WA141
Job Description
Customer AI Implementation Engineer

Location: Hybrid Altrincham OR Remote
Type: Full-time
Salary: Up to £50,000 depending on experience

Join us at Focus Group and help shape the future of AI-powered customer experiences.

About the Role

We're looking for a Customer AI Implementation Engineer to design and deliver tailored customer experience (CX) solutions using our cutting-edge AI tools. This is a hybrid role combining customer-facing consultancy with hands-on technical implementation. You'll be the bridge between clients, project managers, and product teams-ensuring every solution is optimised, integrated, and ready to deliver real value.

What You'll Do:
  • Build and customise AI-driven solutions for our clients.
  • Translate customer goals into scalable technical designs.
  • Spend 50% of your time engaging directly with customers-workshops, reviews, and troubleshooting.
  • Develop secure integrations using Python, REST APIs, and supporting technologies.
  • Provide ongoing support and optimisation for existing solutions.
  • Collaborate with sales and product teams to shape future features.
What We're Looking For:
  • Strong Python skills and experience with REST APIs.
  • Excellent communication-able to explain technical concepts clearly.
  • A proactive, solution-oriented mindset with a passion for delivering customer value.
  • Ability to manage multiple projects and work independently.
Bonus Points For:
  • Experience with Conversational AI, NLP, or chatbots.
  • SaaS or CX platform knowledge.
  • Front-end skills (HTML, CSS, JavaScript).
Why Join Us?
  • Work with the latest AI-powered CX technologies.
  • Enjoy flexibility and autonomy in a fast-growing SaaS environment.
  • Be part of a collaborative team that values innovation and continuous learning.

Ready to make an impact?
Apply now and help us redefine customer experience through AI.

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