Customer Advisor

Role: Customer Service Advisor - Prestige
Salary: £25,901
Location: Oldbury
Workstyle: Office based
Contract: Permanent Full-time
Hours: 40 hours per week, Monday to Friday between 08:00 - 18:00 and 1 in 4 Saturdays 09:00 - 13:00

Who are the Prestige team?

Our Prestige Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service, maintenance and repair customers. As a Service Advisor, you will be the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our network centres.

What will I be doing?

• Using detailed scripts to gather information from the call and apply logic to assess the best course of action
• Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.
• Pushing for better by using resources, tools and systems available to offer the best customer service
• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
• Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand!

What We're Looking For:

• Think Impact: You genuinely care about our members and their well being and want to find the best product for them.
• Back Each Other: Work with a team who support and mentor each other to ensure the best service possible
• Push For Better: Handling objections? Problem you find difficult to solve? No problem. You bounce back and find solutions.
• Own It: Our industry evolves, and so should you. Stay curious and open minded

Why Choose The AA?

• Better work life balance. Family friendly shift pattern with plenty of notice if we need to change your hours
• Access to a 24/7 GP Chat line for when speaking to a doctor just can't wait
• Free AA breakdown cover for all employees + the ability to add up to 3 people living at the same address (including children)
• Discounts on multiple online and high street shops, experiences and food
• Physio, Dental and eye test benefits
• Mental health assistance

Plus additional benefits to reward longer service!

After 6 months:

• Technology and Appliance Vouchers
• Cycle to Work scheme

Please note: This position may be closed early in the event of a high volume of applications.