Customer Advisor

NOTE: This is a Summer Contract requiring you to be available throughout the summer up to and including Monday 28th September.

Location: Fazakerley

Salary: £13.40 per hour

Job Type: Temporary

Duration: 13 Weeks

Rate: £13.40 per hour

Hours:40 hours - Monday to Friday, will include approx. 1 Saturday and 1 Sunday month (1 - 2 days off in week)

Rota:

08.00am-4.30pm

08.30am-5.00pm

09.00am-5.30pm

09.30am-6.00pm

10.00am-6.30pm

10.30am-7.00pm

11.00am-7.30pm

11.30am-8.00pm

Simon Lincoln Recruitment Solutions are recruiting on behalf of a leading student accommodation provider for an Advisor to join their busy sales and customer service team in Fazakerley.

This is an excellent opportunity for someone with customer service, sales, retail or hospitality experience who enjoys speaking with customers, building relationships and helping people find the right accommodation solution. The role will play a key part in supporting occupancy during a busy summer intake period.

The role

• Manage enquiries received via telephone, email, live chat, website and social media channels
• Convert enquiries into viewings and bookings
• Follow up prospective residents and maintain regular communication
• Identify customer needs and recommend suitable accommodation options
• Maintain accurate records across internal systems and databases
• Support occupancy and booking targets through proactive sales activity
• Liaise with on-site teams regarding local sales and marketing activity
• Deliver a high standard of customer service throughout the customer journey
• Work collaboratively with colleagues across the wider business
• Ensure compliance with company policies and procedures

About you

• Previous experience within sales, customer service, retail or hospitality
• Strong written and verbal communication skills
• Excellent customer service and relationship-building abilities
• Experience handling customer enquiries across multiple channels
• Good organisational skills and attention to detail
• Ability to work in a target-driven environment
• Strong IT skills and confidence using databases or CRM systems
• Positive, professional and proactive approach
• Ability to work independently and as part of a team

If you are available for the full summer contract period and enjoy delivering excellent customer service within a fast-paced environment, we would love to hear from you.