Customer Advisor - Braintree District Council

Customer Advisor - Braintree District Council Braintree, Essex 1x Full-Time (37 Hours) / 1x Part-Time (20 Hours) £13.79 PAYE / £17.66 Umbrella Closing Date: Monday 15th June 2026

Essex County Council (ECC) are delighted to be supporting Braintree District Council in recruiting 2x Customer Advisors on an initial 3-month contract.

Due to the nature of this role, the successful candidates will be required to work on-site only.

Location: Braintree District Council Causeway House, Bocking End, Braintree, CM7 9HB

Working Pattern: 08:30am-17:00pm (full-time) 10:30am-14:30pm (part-time).

The Opportunity:

To provide a front-line, customer focussed service to members of the public and staff across a range of council services and customer access channels including but not limited to telephone, in person, emails and through our online forms.

Role Accountabilities:

• Assist customers in accessing services provided by Braintree District Council, ranging from a wide number of subjects such as Refuse & Recycling, Environmental, Pest Control, Bulky Waste Furniture Collections and taking payments.
• Ensure professionalism and high levels of customer service are consistently delivered.
• Own the customers problem or issue, seeking an effective and efficient resolution.
• Encourage customers to use all the facilities provided by the Council and assist them in accessing information and services in the most appropriate way.
• Handle, process and record customers details accurately on relevant IT system for each subject, verify and take copies of original documents, ensuring compliance with Data Protection and Corporate Information Government policies.
• Appropriately signpost customers for non Braintree District Council related queries, i.e. to a third party or alternative organisation.
• Undertake customer satisfaction surveys as required and assist in identifying potential improvements in working practices and procedures.
• Maintain a working knowledge of relevant systems, procedures and legislation in relation to the services provided.
• Contribute to team meetings and the continuous improvement of the service we deliver.
• Work from a team rota which outlines whether you will be working in our reception area or Contact Centre both based at Causeway house or at home.

The Experience You Will Bring:

• Experience of working in a busy office environment.
• Good organisational skills.
• Ability to communicate both verbally and written.
• Ability to work as a team player.
• Flexible approach to work.
• Self motivated.
• Good interpersonal skills.
• Good keyboard skills.