Customer Advisor - Band E

Customer Advisor - Public Sector

Location: Victoria Square House, Birmingham, B2 4AA
Hours: Monday to Friday, 37 hours per week (set 9am - 5pm but some flexibility required)
Contract: Temporary until March 2027 (may be a chance of extension)
Pay Rate: £13.25ph - paid on a weekly basis

This role will initially be fully onsite. There may be a possibility of 1 day working from home later down the line, but this will be dependent on business needs.

About the Role

Our Public Sector client is looking for several Customer Advisors to join their team, supporting service users by phone with application updates and general queries.

This is a telephone-based role within a busy service centre where you will be the first point of contact for members of the public and legal professionals. You'll provide clear, empathetic, and informative support - signposting, taking payments, updating details, and guiding users through the next steps in their process.

While the focus is on telephony, there will be an element of admin work. You must be comfortable spending most of your day on the phone and confident in explaining procedures/taking payments clearly and calmly. You would be working on the phone lines from 9am - 5pm. There will be some admin tasks involved.

Key Responsibilities

• Handle inbound/outbound calls from service users and professionals
• Provide accurate updates and guidance on applications
• Process and update high-volume case information with precision
• Deliver a consistently high level of customer service in a sensitive service area
• Taking payments over the phone from service users
• Adhoc admin duties

What We're Looking For

• Contact centre or customer service experience
• A calm, assertive, and resilient approach
• Excellent communication and listening skills
• Comfortable working in a fast-paced, phone-based environment

Please note successful candidates will be required to undergo a standard DBS check and 3 years of referencing.

Apply now - due to high volumes, we may only respond to shortlisted candidates.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.