Current Account Lead Product & Customer Experience London

Hybrid Working Pattern: 3 days in Office & 2 WFH

About us

Cynergy Bank is the UK's human digital bank serving the needs of 'scale up' or medium sized and fast-growing SMEs; professionals; high net worth and mass affluent individuals, in essence those market segments that still value human service enabled by great technology.

We recognise that professional and personal lives often overlap and our mission is to help empower our customers to achieve their ambitions by serving all their interdependent banking needs. We provide a comprehensive range of digitally enabled products and services to meet the property finance, business and commercial banking, private banking and personal savings needs of our customers.

Our human and digital model transforms banking for customers who still value a face-to-face relationship that is enabled by the latest digital technology.

We partner with firms such as Google Cloud, Cigniti and Slalom as we continue to innovate in the human digital space.

Cynergy Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Eligible deposits with Cynergy Bank plc are protected by the UK Financial Services Compensation Scheme .

For more information on Cynergy Bank visit

Company Benefits

• Competitive Salary and Company Bonus
• Competitive holiday allowance plus bank holidays
• Option to purchase an additional 10 days holiday
• Pension contribution and Life Assurance
• Income Protection Scheme and Season Ticket Loan
• Medical Cover (After Probation)
• Electric Car Scheme and Money Coach (After Probation)

The Role:

We're looking for a commercially minded, proactive, and delivery-focused Product Lead to take ownership of our Current Account offering. With P&L responsibility, you'll lead on all aspects of product management - shaping strategy, driving enhancements, improving user experience, and ensuring compliance and risk are effectively managed. You'll work cross-functionally with teams across technology, operations, finance, and the front line, while championing the voice of the customer in everything we do.

Responsibilities:

• Support and manage the delivery of human digital propositions from concept to launch, aligned with the bank's product strategy and vision for the future of banking
• Manage the current account product roadmap, informed by market trends, customer insights, and strategic priorities
• Use data and reporting to build a deeper understanding of customer needs and identify opportunities to enhance their experience
• Ensure positive customer outcomes across the entire product lifecycle
• Align product development and delivery with Cynergy Bank's strategic goals
• Manage internal communication plans to support product launches and ongoing engagement working with Marketing for external and customer communications
• Monitor and analyse product performance, including P&L, customer usage, and key success metrics
• Understand and manage regulatory, risk, and compliance requirements relevant to the product
• Collaborate across business areas and digital channels to strengthen the overall customer proposition, including open banking, online, and mobile channels
• Work closely with Operations to ensure seamless delivery and fulfilment of product experiences
• Act as a champion for both customers and colleagues, ensuring their voices shape product direction and decision-making

Essential Knowledge & Experience:

• Strong understanding of P&L, and commercial drivers
• Previous experience of Current Account product / proposition development
• Understanding and application of regulatory requirements and frameworks
• Strategic planning
• Stakeholder influencing and collaboration.
• Comfortable presenting complex ideas in a clear and concise way to stakeholders at various levels

Desirable Knowledge & Experience:

• Strong understanding of data structure and SQL will be an advantage
• University Degree (Preferred)

Behavioural Attributes:

• Relentlessly customer focussed
• Analytical and Insight-Driven with ability to think at a conceptual level
• Demonstrate resilience in a fast-changing environment
• Proactive, self-starter
• Commercially minded