CT Radiology Administrative Assistant

We are looking for an enthusiastic, self-motivated administrative assistant to join our friendly CT administrative team.

The role will involve a variety of administrative duties which support the daily patient flow and operations of this busy department.

To be considered for this role previous experience in a customer or patient facing service role is desirable.

This position will require excellent communication skills and the ability to deal with patient queries on the phone and with colleagues within the department wanting to book CT scans. You will require sufficient IT skills to access and enter data onto the Radiology information system and to book appointments; training will be provided.

Experience in administrative procedures would be advantageous.

You must be available to attend the interview in person as a remote option is not available.

Main duties of the job

The post holder will be a member of the administration and clerical team supporting Radiology in delivering a quality appointment service for their patients.

Job responsibilities

• Work across multiple systems (Email, E-Referrals, CERNER, CRIS, Ordercomms) to manage patient appointments in accordance with local procedures and national policies.
• Record patient demographic and referral information accurately.
• Engage politely, professionally, and empathetically when speaking to callers on the telephone.
• Use initiative to problem solve and answer queries as they arise.

Qualifications

• NVQ Level 3 or equivalent level of knowledge.

Knowledge

• Previous experience within an administration environment.
• Previous experience dealing with the general public.
• In depth knowledge of APAS, CRIS & Ordercomms.
• Working in an office environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£27,106 to £28,850 a year (per annum) includes high cost area supplements (HCAS).