CSM Manager (German)- 18 Months Contract

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

Our vision: A world where everyone is free to focus on their most purposeful work, together.

About the Role

Wrike is looking for an energetic, passionate, customer orientated and experienced individual to join our team as a Customer Success Manager. You will be responsible for managing a portfolio of Mid Market /enterprise customers in EMEA. In this role you should have experience understanding customers' business strategies and leading them to their desired outcomes. You will have a growth mindset who can provide leadership and measurable recommendations to ensure customers take full advantage of the Wrike platform and they receive maximum value.

Team Dynamics

You will be part of the incredible international globally distributed Customer Success Team and will work alongside other talented and passionate CSMs in an environment that prizes growth mindset, mutual support, and creative problem solving.

Impact

• By building strong customer relationships and act as the Wrike advocate to our customers throughout their Wrike journey
• By partnering with customers to establish clear business goals, timelines, priorities and metrics of success (executing success plans & EBRs)
• By creating, executing and managing comprehensive engagement and communication strategies that proactively ensure customer ROI and NET MRR growth.
• By serving as the Wrike subject matter expert (SME) in providing guidance and addressing challenges on work management to customers
• By being a team player and collaborating with multiple teams (Sales, Professional Services, Support, Product, etc.) to build the CS "brand" across our organization
• By monitoring your entire book of business and working toward targets, leveraging key account metrics to identify areas of opportunity and managing churn avoidance.
• By maintaining and leveraging our Customer Success Management platform to maintain detailed customer centric actions and communication plans.
• By leading end to end Success Plan execution, connecting customer objectives to measurable outcomes, and holding accountability for delivering and evidencing value over time.

This is an 18 month contract position for a maternity cover Qualifications

• Full fluency in English and German
• 2+ years experience in Customer Success Management or customer facing role supporting mid market clients.
• Experience working with Marketing teams, Professional Services, IT teams, PMO teams.
• Ability to build and maintain strong relationships with a diverse set of clients, including senior leadership.
• Knowledge and hands on experience in project management, business process redesign, and change management.
• Excellent people skills: genuine, warm, positive, engaging, and empathetic with the ability to handle difficult interpersonal situations.
• Willingness to dive into technical details of a product to understand it thoroughly.

Standout Qualities

• Problem solving mentality, critical thinker, and curious.
• Passion for learning and improving every day, motivated to excel.
• Openness to receiving feedback and being coachable.
• Strong team player attitude.
• Self starter with strong ownership skills, willing to go above and beyond the job description.
• Creative and innovative approach.

Benefits

• 25 calendar days of paid vacation.
• Parental Leave: 26 Weeks Maternity / 4 Week Paternity.
• Bike to Work Scheme.
• Health Insurance (Employees + Dependents).
• Life Insurance.
• Income Protection.
• Pension Scheme.

Your recruitment buddy will be Arjola Stejskal, Talent Acquisition Specialist.