CRM Trainer - Outside IR35/Hybrid/North Yorkshire

CRM Trainer - Outside IR35

Sector: Public Sector/Charity
Location: On-site 3 days per week (local candidates preferred)

Our client has introduced a new CRM system and is seeking an experienced Trainer to support organisation-wide user adoption. The role involves delivering training, enhancing existing materials, and creating new learning content that suits users with varying levels of digital confidence.

Key Responsibilities

• Deliver CRM training across the business (group sessions + 1:1).
• Work with existing training modules and create new materials as needed.
• Produce blended learning content: instructor-led sessions, microlearning, and digital assets.
• Develop clear training documents, guides, and reference materials.
• Assess change impact and help embed new ways of working.
• Support and coach Superusers/Champions.
• Engage effectively with staff at all digital skill levels.

Skills & Experience

• Proven CRM or system training experience.
• Strong instructional design and digital content creation (Clipchamp, Canva, Articulate).
• Understanding of change impact and user-adoption challenges.
• Excellent communication and interpersonal skills.
• Public sector or charity sector experience (preferred).
• Able to work on-site 3 days a week