CRM Manager

OVERBURY are looking for a CRM Manager - Maternity cover 12/18-month contract

London - West End

About us

Overbury is a dynamic, market leading brand that delivers exceptional fit out and refurbishment projects for some of the world's most iconic brands. We're 1000 passionate people working from seven offices across the UK including: London, Manchester, Leeds, Birmingham, Glasgow and Bracknell. Some of our clients include the BBC, Virgin Media, Odeon, Goodyear, University of London, AstraZeneca, and Microsoft.

We're part of the Morgan Sindall Group plc, the FTSE 250 listed construction and regeneration group with £4.1 billion revenue. We're eight complementary businesses with one unified culture and 8,000 talented people who are working to create long-term, sustainable value in the built environment.

Purpose of the role

Working closely with the Head of CRM and our CRM users across 8 business divisions, you will ensure Overbury and Morgan Lovells' CRM system is used effectively to support the generation of new business. Alongside training and coaching of end users, you will help to drive and support user adoption and the continued development of the CRM system in line with business needs.

Your client-facing skills will play a major part of this role, as communication with users within the business is key to understanding business requirements and turning them into solutions with the assistance of our internal IT development team and third-party consultants.

Key responsibilities

• Assist with the management and development of Microsoft Dynamics 365
• Carry out end user training, coaching and workshops for existing users and new starters
• Schedule, plan and lead on requirements gathering for CRM innovations, new technologies and customisations
• Manage system upgrades and customisations, including system testing and preparing guidance notes
• Liaise with D365 development teams both internal and external throughout projects and changes
• Support marketing and event managers who use Microsoft Customer Insights - Journeys
• Manage end user licences for new starters and leavers
• Ensure the right data is being captured to support the firm's business development and growth strategy
• Working knowledge of GDPR legislation and how those laws fit with the management of data, marketing campaigns and process management
• Data management using searching and duplicate management tools
• Good knowledge of Microsoft Dynamics 365
• Good knowledge of Microsoft Dynamics Customer Insights - Journeys
• Knowledge of data analysis reporting tools, such as PowerBI
• A team player with a helpful "can do" attitude
• Excellent communication skills (written and verbal)
• Ability to create confidence within others
• High attention to detail, organised, with a calm manner
• Self-starter who takes initiative
• Able to multi-task and prioritise
• Proficient in the use of MS Office

And in return

We offer a market leading salary and the best benefits package in the industry, including:

25 days' holiday (plus Bank Holidays and Christmas closure)

An excellent working environment, with the chance to network and meet likeminded people

An open and accepting culture, where you'll given the scope to come up with your own ideas

Company pension scheme

Private medical care

Employee Discount Scheme - an online platform for all staff offering a variety of discounts at various shopping outlets

Outstanding training and progression

Regular staff social events

Just one more thing to consider

We are looking for someone with exceptional and relevant experience, keen, helpful, curious, with an eye for detail, someone who thrives on engaging with people. We are open and willing to explore new ideas, especially if they enhance our approach so if you feel confident in identifying opportunities and communicating them to a wider audience this might be the role you've been holding out for.

Overbury operates an Equal Opportunities Policy and are committed to building an organisation which actively promotes a culture that is free from discrimination. We welcome applications from all sections of the community.