CRM Manager

We're on a mission to make money work for everyone.

We're waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We're not about selling products - we want to solve problems and change lives through Monzo ️

London OR Remote (UK) £68,000 - £88,000 + Benefits Applications will close at 3pm on Monday 9th June

What we're looking for:

We are looking for a CRM Manager to help us deliver CRM campaigns to support our Borrowing products.

The ideal candidate will have a strong understanding of customer engagement and retention with previous experience launching targeted, data-driven campaigns across multiple channels, including email, push notifications, and in-app.

What You'll Be Doing:

• Work closely with team members to collaborate and help deliver a range of campaigns across multiple channels
• Monitor campaign performance and ensure campaigns are executed safely
• Campaign QA (helping to check through set up thoroughly as a second pair of eyes before launch)
• Collaborate with other CRM Managers in developing effective segmentation strategies to target relevant audiences for each campaign
• Deliver campaigns with a test and learn data driven approach
• Owning existing processes and always-on campaigns within the team, and keeping these documented and up to date

You'll Love This Role If You Have:

• Hands on experience in CRM, with a proven track record of designing and implementing successful campaigns and automated journeys
• You have experience using a CRM platform for delivery (Braze, ideally)
• Fintech or Financial Services experience
• Strong analytical skills with the ability to interpret data, generate hypotheses, and inform strategic decisions, Looker experience is an advantage
• Demonstrated experience working with product teams across various areas, ensuring strategic alignment and customer-centric initiatives
• Excellent organisational and time management skills, with a keen eye for detail and ability to manage multiple priorities
• Ability to organise priorities with stakeholders effectively
• A collaborative approach, working with all relevant stakeholders to deliver an end result that is right for the customer
• A problem solving mind, being able to solve potential problems or suggest alternative ways to achieve the desired outcome

The Interview Process:

Our interview process involves three main stages:

• Recruiter Call (30 mins)
• Initial Call (30 mins)
• Role Specific & Behavioural Interview via Google Meet (60 mins each)

Our average process typically takes 2-3 weeks, but we'll work around your availability.

You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during the application process, please email us at any point on

What's in it for you:

This role will be based out of our London office next to Liverpool Street station in a hybrid approach of office based and home working or fully remote within the UK

We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

Learning budget of £1,000 a year for books, training courses and conferences

And much more, see our full list of benefits here

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage

Apply for this job

indicates a required field

First Name

Last Name

Email

Phone

Resume/CV

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

What CRM platforms have you used extensively?

Have you experience working in financial services or in a regulated business? Select

Select

A US Person is defined as someone who:

• was born in the United States (US)
• has at least 1 parent who was born in the US
• is a naturalised citizen of the US
• is a green card holder
• is a US tax resident

Keeping your data safe is really important to us. Select

Please confirm your UK Right to Work status. Select

We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor.

If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers).

If you'd like to, please spell out your name how it's pronounced so we know how to say it.

Identity survey

Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow.

Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is:

• Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not.
• Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process.

By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us.

How would you describe your gender identity? Select

Do you identify as transgender? Select

What's your sexual orientation? Select

Do you identify as having a disability? Select

Do you consider yourself to be neurodivergent? Select