CRM Administrator (Dynamics365) - Contract

About the Company

Legal 500 was founded by John Pritchard in 1987 as the original clients' guide to law firms, the first of its kind. It is now a data-driven, AI-optimised research platform which benchmarks, informs and connects providers and users of legal services in over 100 countries worldwide.

Our research and data are trusted and relied upon by corporate clients globally as an essential part of the process, both of instructing law firms with new mandates, and when reviewing existing mandates or panels.

We exist to empower both buyers and sellers in the international legal marketplace to make better decisions and have improved outcomes for their organisations. This is achieved by leveraging a trusted, comprehensive research process with a unique, vast, proprietary and constantly updated set of client-supplied data, unrivalled in the market.

On the supply side of the legal market, every year Legal 500's team of over 150 researchers, technologists, data analysts, journalists and content specialists collate and review 60,000+ data-submissions from law firms and conduct interviews with thousands of leading law firm partners. On the demand side, Legal 500 analyses confidential data from 300,000+ commercial law firm clients to benchmark law firms and lawyers by practice area; industry; jurisdiction; as well as by proprietary client satisfaction metrics, NPS, and other qualitative and quantitative criteria.

Legal 500 is the only source of this depth of global research and data on law firms, lawyers and their clients.

Location: London Fleet Street (Hybrid)
Contract: Temporary - 2 months
Start Date: ASAP

About the Role
We are urgently seeking an experienced and proactive Microsoft Dynamics 365 CRM Administrator to provide short-term, hands-on support during a critical phase of our CRM change roll-out.

This is a practical, on-the-ground role working alongside our CRM team to ensure a smooth transition, help embed new ways of working, and resolve day-to-day user issues. You will act as the first point of contact for user support, troubleshoot issues, configure the platform where required, and provide informal training to teams adopting new processes.

This is a great opportunity for someone who enjoys being close to end users and making an immediate impact.

Key Responsibilities

• Provide first-line CRM support to business users, resolving queries quickly and effectively.
• Administer and maintain Dynamics 365 and ClickDimensions, including managing user access, profiles, roles, and permissions.
• Customise and configure the platform to meet business needs, including creating workflows, automating processes, and managing modules.
• Support the CRM change roll-out by embedding new processes, addressing adoption challenges, and answering "how-to" questions from users.
• Monitor system performance, troubleshoot technical issues, and escalate as required.
• Maintain up-to-date documentation of configurations and processes.
• Deliver user guidance and informal training sessions to help teams adapt to new functionality.

What We're Looking For

• Proven experience as a CRM Administrator with Microsoft Dynamics 365 (essential).
• Experience with ClickDimensions and good knowledge of the Microsoft Power Platform (PowerApps, Power Automate, Power BI, Dataverse).
• Track record of providing hands-on, first-line user support in a change or transformation context.
• Ability to translate business needs into effective CRM solutions.
• Confident troubleshooting and resolving system issues under time pressure.
• A self-starter who thrives in fast-moving, short-term assignments.
• Dynamics 365 certification (e.g., Dynamics 365 Fundamentals CRM) desirable but not essential.