CRM ADMINISTRATION (MICROSOFT DYNAMICS) AND INVENTORY SYSTEM (EAI/EDR)

This service consists of maintaining the CRM application (MS Dynamics). It also consists of maintaining the EAI (Ericsson Adaptive Inventory) and EDR (Ericsson Discovery and Reconciliation) applications implemented in the Convergence solution. Given the critical nature of these tools after the Convergence solution goes live, competent support for the internal IT department team is essential. Using a specialised and qualified service provider will ensure continuity of service.

This service covers level 1 and 2 administration of the following applications in the Convergence solution:

• CRM: Microsoft Dynamics software package
• EAI: Ericsson Adaptive Inventory
• EDR: Ericsson Data Recovery.

Expert CRM Dynamics Consultant (minimum 5 years' experience);

EAI/EDR Expert Consultant (minimum 5 years' experience);

The necessary skills for the various modules can be provided by drawing on different profiles.

For each lot, at least one standard CV will be included in the offer.

The skills required for this profile are:

• Higher education with a focus on IT (engineering school, university degree level Bac+5 preferred);
• Proficiency in the activities specified above;
• Knowledge of Dynamics CRM modules in a telecommunications environment
• Knowledge of EAI and EDR modules
• Experience in implementation and configuration at an operator
• Experience in modelling telecoms offerings (fixed and mobile)
• Knowledge or understanding of the OPT-NC telecoms solution (Convergence)
• Strong writing skills;
• Communication and interpersonal skills in line with the tasks specified above;
• Length of experience in a similar position in line with the levels specified above.

4.1.3 Desired skills and qualitiess expected

The desired skills for this profile are:

• Knowledge of large telco and experience in a company of similar size;
• Knowledge or understanding of the following modules is appreciated: CS, EOC/ECM/IWS
• Skills in Confluence, JIRA and SharePoint tools;
• Ability to adapt quickly;
• Rigour and methodical approach.