Credit Hire Handler

Posted Wednesday 18 February 2026 at 01:00

Reporting to the Mitigation Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement.

This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration.

Location: Sevenoaks or Liverpool with hybrid working

Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm

Salary: Between £29,133 and £34,047 plus potential annual bonus of up to £2000 paid quarterly

What you will be doing:

• Validating all motor claims across the mitigation team for indemnity and fraud
• Accurately assessing liability whilst utilising all available evidence and tools
• You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file
• Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers
• Ensuring indemnity spend is minimized by commercial decision making
• Proactive diary management to monitor and progress live hire cases
• Accurate quantum assessment of claims presented using the relevant tools available to assist
• Applying accurate reserves in line with company guidelines
• Any other Ad hoc task as the needs of the business dictate

What we're looking for:

• A persuasive, confident and strong communicator with effective negotiation skills
• Ability to use own initiative to explore all options to achieve the best outcome for the business
• Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure
• Motivated self-starter with the ability to work as part of a team