Credit Controller

Pay: £28,000.00-£35,000.00 per year

Job Description:

Purpose:

The Credit Control Specialist is responsible for managing a portfolio of customer accounts to ensure timely payment of invoices and adherence to company credit policies. The role plays a vital part in optimising cash flow, reducing debtor days, and maintaining positive customer relationships. The successful candidate will use strong communication, analytical, and organisational skills to maximise collections performance while maintaining professionalism and compliance with financial controls.

Job responsibilities:

The role is varied and will include, but is not limited to, the following:

Primary

Manage a portfolio of customer accounts, ensuring timely collection of outstanding payments.

Reconcile accounts, allocate incoming payments, and maintain accurate records in the finance system.

Monitor credit limits and customer risk, escalating concerns where necessary.

Submit invoices and documentation through client portals and ensure compliance with PO requirements.

Review aged debt reports regularly, identifying high-risk accounts and implementing recovery actions.

Communicate proactively with clients to resolve billing or payment issues.

Prepare accurate aged debt and DSO reports to support month-end close.

Attend meetings with the Billing and Cash Collection Manager and Sales teams to review debtor performance.

Secondary

Support audits and internal financial reviews as required.

Contribute to process documentation and continuous improvement initiatives.

Assist in onboarding new clients by setting up credit limits and payment terms.

Provide input to cross-functional projects to improve the credit-to-cash process.

Person specification and key skills:

Essential

Minimum 3-5 years' experience in Credit Control, Accounts Receivable, or a similar finance role

Strong understanding of the credit-to-cash cycle and debt management best practices

Proficiency in ERP systems (e.g. Workday, SAP, Oracle, or similar) and Microsoft Excel

Excellent written, verbal, and organisational skills

Effective communicator and collaborative team player

Confident working with senior stakeholders, demonstrating professionalism and credibility

Highly accurate, organised, and detail-oriented with strong problem-solving ability

Quick to understand business needs and adapt to new systems or processes

Self-motivated, energetic, and driven by continuous improvement

Demonstrates initiative, accountability, and a proactive approach to achieving results

Desirable

Background in the property market or related industry

Experience with Salesforce/Workday

Exposure to service-based or contract billing environments

Experience supporting cross-departmental improvement projects

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Cycle to work scheme
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance
• Sick pay

Experience:

• Accounts receivable: 3 years (preferred)