Credit Control Team Lead - Insurance FTC

Credit Control Team Leader

London Fixed-Term Contract (12 months, Maternity Cover)

About the Role

A leading Lloyd's Insurance Syndicate is seeking an experienced Credit Control Team Leader to cover a maternity leave absence. You will manage and mentor the Credit Control Team, driving performance on aged debt reduction and premium collection whilst maintaining strong relationships with Lloyd's brokers, coverholders and the central market. This is an excellent opportunity to lead a high-performing team in a fast-paced Lloyd's environment.

Key Responsibilities

• Manage the day-to-day operations of the Credit Control Team; mentoring team members to reduce aged debt and establish strong relationships with Lloyd's brokers, coverholders and lead insurers
• Set objectives; regularly review individual and team performance against targets, providing constructive feedback
• Monitor and review premium and unallocated cash postings for accuracy; produce MI reporting and daily/weekly/monthly team metrics
• Liaise with external parties (clients, brokers, underwriters) and cross-functional internal stakeholders to achieve payment objectives

Requirements

• Proven team management experience with skills in resourcing, training and development
• Strong understanding of Lloyd's and London market operational processes, systems and market practices
• Essential: Understanding of Slips, endorsements and closings; experience with Credit Control reconciliation
• Experience with process development, implementation and continuous improvement in a Credit Control environment
• Ability to build effective relationships with internal and external stakeholders in a fast-paced Lloyd's market setting

Unfortunately, candidates without insurance experience will not be considered.

Our client is committed to diversity in all of its forms and operates an inclusive recruitment process and has a hybrid office working environment