Credit & Operations Director

Credit & Operations Director in Milton Keynes

£85k -100k + Benefits Milton Keynes (Hybrid) Permanent Full-Time
Your new company
A leading business unit within a global organisation is seeking a strategic and hands-on Credit & Operations Director to lead its credit, collections and administrative functions. With a strong focus on performance, compliance and operational excellence, this is a high-impact role offering the opportunity to shape the credit strategy and drive business growth.
Your new role
As Credit & Operations Director, you will be responsible for developing and implementing the credit strategy across the business unit, ensuring robust compliance, and leading operational improvements. You'll work cross-functionally with senior stakeholders to set targets, monitor performance, and take corrective action where needed. This role also includes leadership of the credit and operations team, fostering a culture of accountability, integrity, and continuous improvement.
Key responsibilities include:

• Define and execute the credit strategy, aligning with business plans and market objectives.
• Lead monthly performance reviews and present credit and operational outcomes to senior management
• Ensure compliance with AML, PEP, and internal governance policies
• Develop and implement KPI dashboards and reporting tools for decision-makers
• Strengthen internal controls and promote risk-aware thinking across the organisation
• Oversee credit and operational reporting, ensuring accuracy and timeliness
• Lead, coach, and develop the credit & operations team, including succession planning.
• Champion change initiatives and drive lean process improvements

What you'll need to succeed

• Relevant higher education or equivalent experience
• Extensive leadership experience in credit, collections and operations within financial services or commercial vehicle sectors
• Proven track record of managing large teams and P&L responsibility
• Strong understanding of contract law, compliance frameworks and operational systems
• Fluent in English with excellent communication and stakeholder engagement skills
• Strategic thinker with a hands-on approach and results-driven mindset

What you'll get in return

• Competitive salary and benefits package
• Strategic leadership role with cross-functional influence
• Opportunity to shape credit and operational performance in a dynamic business
• Supportive environment focused on innovation, compliance, and continuous improvement

What you need to do now
If you're a forward-thinking Credit & Operations leader ready to take on a high-impact role, we'd love to hear from you. Apply today or contact Alicia Maxwell for a confidential discussion. #