CQM04 Project Management Officer

CQM04 Project Management Officer

Go back NHS North Of England Commissioning Support Unit

The closing date is 28 January 2026

Are you a highly organised, enthusiastic and motivated individual. Are you looking for an opportunity to make a difference in a role?

The UEC Solutions team are looking for an experienced Project Support Officer, ideally with operational experience and/or knowledge of the Directory of Services to join the Yorkshire DoS Team, although training can be provided. The DoS Project Support Officer is a key role in UEC ensuring:

• Day to day activities are carried out to support the delivery of integrated urgent care using Directory of Services(DoS).
• The DoS accurately reflects the services offered within multiple ICBs across the key regions.
• Project documents are developed, coordinated and managed effectively.
• The production of data analysis and support in the development case studies, evidencing benefits of change and positive impact on UEC services.
• Benefits and lessons learned are clearly identified.
• Frequent movement between tight deadlines, re-prioritising work in line with work demands.
• Pro-active ownership and management of actions.
• Strong attention to detail and organisational skills.

This role is based at the Scarsdale Hospital and is highly likely to be part of a service transfer within the next financial year due to the live service nature of the role. We offer hybrid working in this role meaning that the successful candidate can work from a mixture of the office and home location.

Main duties of the job

This role will be responsible for:

• Support the management of services within the DoS ensuring they accurately reflect the service provision
• Contributing to the delivery of national mandates for urgent and emergency care
• Support subject matter experts liaise with stakeholders on the function and management of the DoS
• Supporting in testing of new functionality and releases to ensure accurate delivery of the service provision
• Working in collaboration with ICBs, identifying areas of good practice that can be rolled out across the region
• Analysing data using agreed tools to identify changes or additions to place based provision
• Providing support to DoS Leads and ICB Clinical colleagues in agreeing the signoff of national NHS Pathways releases ensuring coverage for all patients.

About us

At NECS we are very proud to be part of the NHS England family. We are one of the very few truly customer-owned entities within the NHS. We have grown from our roots in the North East to be an NHS business with customers the length and breadth of the UK and further abroad. Our customer base has diversified significantly over this period, and we are now very pleased to be serving NHS providers as well as commissioners, NHSE regions, Local Authorities, General Practices and national NHSE Directorates.

NECS combines specialist skills and expertise with scale and resilience to achieve required results. We combine core NHS values with a sharp focus on customer care and a relentless pursuit of continuous improvement. We very much see ourselves as a key partner in the future success of the healthcare system and we take our share of the responsibility for shaping effective delivery.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. Were passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that as well as an excellent benefits package including generous holidays and pension plus free car parking and access to NHS discounts.

Job responsibilities

1. JOB PURPOSE

• Providing a project support function to core DoS project teams in the delivery of a portfolio of NECS DoS projects through the full project life cycle.
• To apply effective configuration management to project libraries, ensure PMO processes are applied to the project and provide a quality assurance function over project products and documentation.
• To provide an efficient and effective technical support service ensuring that all good practice guidelines are followed and key documents are produced, maintained and filed in a timely manner.

2. DIMENSIONS

Supports the CSO PMO and appropriate NECS managers across the organisation in the management of projects using the NECS software system and the project management approach to service delivery.

3. ROLE SPECIFIC RESPONSIBILITIES

• Maintain detailed documentation showing progress, problems and resolutions.
• Support change management process and procedures as required
• Ensure, friendly, courteous and effective communication with customers to ensure their needs are addressed in a professional manner
• Capacity to understand complex facts or situations requiring analysis and interpretation with the ability to investigate and resolve issues, where there are a number of options available using established techniques and available resources
• Develop and maintain operational standards and procedures to support project operations within the service
• Assist on project benefits planning and monitoring within an active project
• Assist with development and ensure effective implementation of the project(s) communication strategy, this will include: production and distribution of reports, newsletters and administrative maintenance of the project(s) web-site as appropriate
• Assist Project Managers in the production of Highlight Reports and other key project documentation
• Ensure that all core project logs are kept up to date, to include: risk, issue and lessons learned logs
• Review project documents to ensure they are in line with the standards of the service
• Undertake research related to the planning of a project or delivery of project deliverables.

4. KEY WORKING RELATIONSHIPS

Internal

CSO PMO team

CSO Directorate teams

Other NECS teams

External

CCG staff and other customers as appropriate

NHSE

5. MOST CHALLENGING PART OF THE JOB

• To ensure the successful implementation of Projects in accordance with local targets.
• Balancing any tensions that may arise due to competing priorities which may arise within the organisaiton.

Person Specification Experience

• Demonstrable track record in delivering complex targets and objectives to tight deadlines
• Proven understanding and working knowledge of PRINCE 2 methodologies.
• Knowledge of change management processes, significantly around deployment and support of IT systems.
• Good working Knowledge of Microsoft Products i.e word, excel, PowerPoint.
• Experience of working across organisations and with other agencies

Qualifications

• Qualified to degree or equivalent or relevant experience
• PRINCE 2 Foundation Certificate, or equivalent

Employer name

NHS North Of England Commissioning Support Unit