Courier Training and Onboarding Specialist

Join the Evri Final Mile Team as a Courier Training and Onboarding Specialist!

Pay: £28000 - £32000 plus bonus and benefits
Location: Hull

Hours: Full-time hours any 5 days over 7 Monday to Sunday
This role is ideal if you're local to Hull, confident using smartphone apps and enjoy helping people.

Ready to be at the heart of the action?

Step into a fast paced role where every day brings new challenges, new people, and the satisfaction of keeping parcels moving smoothly across the Final Mile. If you thrive on problem solving, supporting others, and driving service excellence, this is your moment.

This isa great timeto be joining us!We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!

WhatYou'llBe DoingDay to Day as our Courier Training and Onboarding Specialist

As a Courier Training and Onboarding Specialist, you'll be the on site champion keeping our Delivery Unit's running like clockwork. From supporting and guiding couriers to ensuring parcels are ready for collection, you'll be the steady hand ensuring efficiency, compliance, and reliable service. You'll oversee daily activity, tackle issues before they escalated, and keep the operation flowing seamlessly-so our customers get the great experience they expect.

Responsibilities

• Support the onboarding of new couriers andallocatework effectively.

• Monitor parcel scanning, courier readiness and ensure compliance throughout the process.

• Address local issues such as late couriers, scanning delays, or missing parcels before escalating.

• Use the Service Tracker to raise timely, transparent escalations when needed.

• Support couriers with manifests, routing, and operational queries.

• Provide daily operational feedback to the Territory Manager to optimise performance.

Interested? Here's What You'll Need to Succeed

• A current UK driving licence.

• Solid understanding of the self employed courier model.

• Experience working in a fast paced, customer focused operational environment.

• Strong problem-solving, organisation, and attention to detail.
• Confident communication skills and the ability to spot and escalation risks quickly.