Courier Manager

Main area Courier Manager Grade Band 6 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday) Job ref 201-26-676

Site RCHT Treliske Town Truro Salary £39,959 - £48,117 Per Annum Salary period Yearly Closing 04/08/:59

Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.

We pride ourselves in striving to be an employer of choice.

Strategic Themes

Great Care

• Care based on what matters to people.
• Care provided at home or close to home.
• Improvement through learning, research and innovation.
• Prevention and alternatives to hospital.

Great Organisation

• Buildings that support health and wellbeing.
• Technology enabled care.
• Care teams are supported by responsive corporate services.
• Safe, efficient, effective and productive.

Great People

• A place people love to work and feel valued.
• Living our values with staff (all voices count).
• Attract, grow and develop talent.
• Leaders with compassion, who continuously learn and listen.

Great Partner

• Encourage and enable effective partnerships.
• Joined-up community services.
• Work with others to maximise workforce opportunities.
• Reduce our impact on the environment.

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. In addition, although the role advertised may have a 'home' office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

Job overview Cornwall Partnership NHS Foundation Trust is seeking an experienced and motivated Courier Manager to lead and develop our Trust-wide Courier Service across Cornwall. This is a key role within our Estates & Facilities Directorate, ensuring the safe, compliant, efficient and reliable transportation of healthcare-related items that support patient care and service delivery.

You will be responsible for the operational and strategic management of the courier service, including fleet management, route planning, compliance, staff leadership, performance monitoring and service development. Working closely with clinical teams, service managers, external partners and key stakeholders, you will ensure the secure and timely movement of specimens, pharmacy items, medical records, equipment, confidential information and other essential consignments across the Trust.

This role is critical in maintaining statutory compliance, managing risk, supporting service resilience and driving continuous improvement. You will lead a team of approximately 30 staff, oversee a fleet operating across Cornwall, and contribute to the development of innovative and sustainable transport solutions that meet the changing needs of healthcare services.

This is an excellent opportunity for a proactive and customer-focused leader with strong operational, transport and compliance expertise who is passionate about delivering high-quality services, improving efficiency and supporting outstanding patient care.

Main duties of the job

• Lead, support and develop the Courier Service Team, managing 30 staff and ensuring the delivery of a safe, professional and customer-focused service.
• Manage the day-to-day operation of the courier service, including route planning, staff rotas, service continuity and performance monitoring to ensure all scheduled collections and deliveries are completed.

Oversee the management, compliance and maintenance of the courier fleet, ensuring vehicles are roadworthy, fit for purpose, insured and available to support service delivery 24 hours a day, 365 days a year.

Provide specialist advice and guidance on courier operations, transport compliance, risk management, safe systems of work and relevant legislation to managers, stakeholders and service users.

Ensure the safe, secure and compliant transportation of healthcare-related items, including specimens, pharmacy items, confidential information, medical records, equipment and other sensitive consignments.

Develop and maintain standard operating procedures, route instructions, risk assessments, compliance records and safe systems of work to support statutory and Trust requirements.

Monitor service performance, investigate incidents, complaints, accidents and insurance claims, and implement corrective actions to support continuous improvement and service resilience.

Manage budgets and authorise courier-related expenditure, whilst ensuring value for money and compliance with Trust Standing Financial Instructions.

Working for our organisation We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 5,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 10 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

Detailed job description and main responsibilities This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly.

We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:

Cornwall Foundation Trust

Royal Cornwall Hospitals NHS Trust

Cornwall and Isles of Scilly Integrated Care Board

If you do not currently work for one of these NHS organisations, your application will not be considered at this time.

To view a detailed job description and person specification including the main responsibilities of this role please see 'supporting documents'.

Person specification Education / Qualifications and Relevant Experience

• Degree or an equivalent level of knowledge and expertise
• Substantial experience in a transport discipline
• Professional Experience of Healthcare and/or transport networks
• IOSH or higher relevant safety qualification
• ADR (Carriage of dangerous goods) class 6

Skills and Aptitude

• Project management including cost, time and quality control, and risk management from inception through to implementation and operation
• Thorough knowledge of Microsoft Office applications
• Budgetary control, revenue and capital

Knowledge and abilities

• Ability to review contract/contractor requirements/documentation and communicate it effectively for all level of staff to understand.
• Detailed working knowledge of legislation, regulations, standards and Trust policies relevant to healthcare courier operations, including vehicle compliance, driver safety, road traffic requirements, health and safety, infection prevention, information governance, dangerous goods awareness, risk management and audit requirements.
• Ability to interpret legislation, national guidance and Trust policy and translate these into practical procedures, staff instructions and safe systems of work.
• Ability to develop, maintain and review risk registers, standard operating procedures, route instructions, compliance records and audit evidence.
• Knowledge of procurement, supplier management, contract monitoring and value-for-money principles relevant to courier service delivery.

At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:

• Career conversations and individual development plans for succession planning and talent management
• Protected CPD time for registered staff
• Access to a dedicated central development fund supporting CPD for all staff
• Leadership and Management development programmes
• Coaching and mentoring opportunities
• A full clinical induction programme for operational skills
• Access to a care certificate programme for our band 1-4 clinical staff
• A bespoke and robust preceptorship programme to support newly qualified staff

Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:

• Suite of health and wellbeing initiatives to support our colleagues physical and mental health
• Free access to individual HARP portfolios to support revalidation for nursing staff
• Free DBS checks where required
• Discounts available from retailers, UK hotels and main attractions
• Salary sacrifice car scheme
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