Counselling Practice Manager (Remote)

Job Title: Counselling Practice Manager (Remote)Job Type: Part-Time, Remote, Self-Employed Basis.Salary / Hourly Rate: Depending on experience, £31,000- £39,000 is FTE, Actual is £16 to £20 per hour.Working Pattern: To be agreed with the successful applicant. Anticipated 15-20 hours per week (Mon-Fri 9am-6pm, and alternate Saturdays)About Leone CentreLeone Centre is a forward-thinking counselling and consultancy practice offering in-person services in London and online sessions nationwide. We are committed to delivering exceptional therapeutic services in a flexible, collaborative working environment where each role is valued and contributes meaningfully to the overall mission.About the RoleWe are seeking a dynamic and dedicated Practice Manager to oversee and support the smooth operation of our growing counselling practice. This role requires a proactive individual with strong organisational abilities, excellent people skills, and the common sense and sensitivity necessary to thrive in a client-facing, emotionally intelligent environment.The successful candidate will work closely with and report directly to the Leone Centre Directors, supporting the strategic and day-to-day functions of the practice while fostering a high-performance, values-led culture.This is a fantastic opportunity for someone who enjoys working with people, solving problems, and creating systems that enhance efficiency and service delivery. The role calls for a motivated self-starter with leadership experience, a collaborative mindset, and the interpersonal skills to lead with empathy and professionalism.Key Responsibilities

• Work closely with and respond to the Directors of Leone Centre to implement operational and strategic objectives.
• Oversee the smooth and effective day-to-day running of the practice.
• Provide supervision, leadership and support to administrative staff.
• Organise schedules and rotas for therapists and administrative teams.
• Uphold the highest levels of care, professionalism, and client service.
• Respond to and resolve client concerns or complaints with empathy and tact.
• Maintain and enhance the practice's reputation and service standards.
• Hold regular team meetings to ensure alignment and team cohesion.
• Ensure full compliance with internal policies and professional regulations.
• Support with recruitment, induction, and training of new staff.
• Maintain and update operational policies and procedures to ensure compliance.
• Identify and implement initiatives for operational and service improvements.
• Contribute to business development, including project management, marketing strategy, and service growth opportunities.
• Deliver on organisational KPIs and practice performance metrics.

Requirements & Skills

• Minimum of 2 years' experience in managing teams or services, ideally in a health or mental health setting.
• Demonstrated experience in customer service with a strong client-first approach.
• Proven administrative and operational experience
• Exceptional interpersonal and people skills, with an ability to motivate and support teams.
• High level of common sense, sound judgement and sensitivity in managing interpersonal and client dynamics.
• Excellent leadership and team-building capabilities.
• Clear and effective communication skills.
• Highly organised, capable of managing multiple priorities simultaneously.
• Professionalism, ethical integrity, and respect for confidentiality.
• Comfortable and proficient with digital platforms, client management systems, and online booking tools.
• Familiarity with secure digital communication and data protection practices.
• HR experience would be a valuable asset.

How to Apply

• Applications must include a cover letter and an up-to-date CV.
• In your cover letter, please outline how your skills, experience, and approach meet the key responsibilities and requirements of this role.

Please note: Due to a high volume of applications, we may close the application early. If you do not hear from us, that means that your application was not shortlisted at this time.