CORPORATE TRAINEE - CORPORATE COMPLAINTS

CORPORATE TRAINEE - CORPORATE COMPLAINTS

Our Corporate Complaints Team is looking to employ a Corporate Trainee Corporate Complaints Support Assistant based at County Hall, Atlantic Wharf, Cardiff, CF10 4UW, to contribute to our Service helping us to deliver advice and support to council officers seeking assistance with complaints and to also act proactively and intervene with service areas to ensure complaints targets are met.

Cardiff Council delivers over 700 different services to residents of Cardiff, visitors, and businesses across the city. As a local government organisation, our customers depend on us to deliver our essential services, every day. Whether employed in a customer facing, technical, trade or support role, our employees help us to make a difference to our communities.

As it is important to us that our workforce better reflects the communities we serve, and that we support our residents to overcome barriers to employment, you must live within the boundaries of Cardiff to be eligible to apply for this Corporate Trainee role. Check your postcode here:

This role will involve working online from home and/or a mix of home and office (hybrid) working.

About the job

In this Corporate Trainee role, you'll gain first-hand experience in how Cardiff Council handles resident concerns. You will support the Complaints and Correspondence Manager in managing both Corporate and Ombudsman-led complaints, ensuring responses are fair, timely, and of the highest quality.

This is a great opportunity to start your career in a professional team where you'll gain hands on experience in administration, communication, and problem solving. This is not a front line complaints role, it is a strategic support position helping the Council stay accountable, responsive, and continuously improving.

You will learn to track and monitor cases, assist with providing guidance to colleagues in our services to support improvements. With mentoring and support, you'll develop skills in administration, communication, problem solving, data analysis, and stakeholder engagement - experience that can open doors to many career paths within Cardiff Council and beyond.

The successful candidate should have good organisational skills, the ability to use IT to manage tasks, an interest in learning how to extract meaningful data and identify trends, and able to build productive relationships with colleagues across our service teams to help us achieve the best outcomes for residents.

To support your development, you will receive on the job training, supervision, and a dedicated mentor who will guide your career progression and help you build a wide range of transferable skills.

Many of our teams work online with a mix of home and office based working. Equipment and training will be provided, though you will need to arrange your own internet connectivity (support may be available).

Hours are 9:00am - 5:00pm, Monday to Friday, subject to change. Further details are available in the Job Description and Person Specification.

If you have any questions about the role, please contact Rory Williams on .

What We Are Looking For From You

Our customers depend on us to keep delivering services even in the most challenging of times. We are looking for individuals who are keen to learn in the role, are interested in our work, and in helping us to make a difference to our customers by delivering exceptional public services in Cardiff.
As a Corporate Trainee, you will gain valuable experience working for Cardiff - the largest Council in Wales. Although we cannot guarantee that you will go on to secure a further role at the end of the initial contract, you will be supported and encouraged to take advantage of the many opportunities available within our organisation to help progress your career.

To be eligible to apply for this role, you must live in Cardiff. Please check your address falls within the boundaries of Cardiff here

Graduates are eligible to apply provided they live in Cardiff. If you do not live in Cardiff, you may be eligible to apply for our other advertised roles. Please check our other vacancies at

Additional information

This post is not suitable for post share.

This post is temporary for 6 months if worked full time, or longer if worked part time. Most roles are based on a 37 hour week though many roles can be worked on a part time basis.

To be considered for shortlist and interview you must provide examples on your application of how you meet all Essential Criteria. You should also include examples to evidence your match to as many of the Desirable Criteria as possible, as we may also use these to shortlist where we receive a large volume of applications from candidates meeting all of the Essential Criteria. Include your examples in the relevant Supporting Information sections of the online application form. Do not upload a CV as this is unlikely to meet shortlisting requirements.

Please read the guidance on how to apply. We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

To find out more about our organisation to support your application, or potential future interview, you may find it helpful to find out a little more about the wider role of the Council. Follow us on X , Facebook , Instagram , subscribe to our YouTube Channel, or visit our website to learn more.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

Please note the Council does not accept CV's. When completing the supporting information section of your application, please ensure you refer to the below located on our website :

Job Category Apprentice / Trainee

Department Customer Services

Working Pattern/Contract Type Full Time Permanent