Coordinator/Patient Pathway Administrator

NHS AfC: Band 4 Main area Community Paediatrics Grade NHS AfC: Band 4 Contract Permanent Hours Full time - 37.5 hours per week (Monday to Friday - 09:00 to 17:00) Job ref 321-NOTSS B4-B

Site Oxford Children Hospital, John Radcliffe Hospital, Community Paediatrics Town Oxford Salary £28,392 - £31,157 Per annum Salary period Yearly Closing 17/08/:59

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

Many of our recruitment programmes useValue Based Interviewingto identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit

Job overview We are seeking to appoint anAdoption & Fostering-MDACoordinator/PatientPathwayAdministratorto join our Community Paediatric team at Oxford Children's Hospital.

The post will be based at John Radcliffe Hospitals as part of Oxford University Hospital.

This post is crucial to the ongoing development of the services and would suit a candidate who has excellent organisational and communication skills. You will be expected to liaise with staff and colleagues at all levels. You should have the ability to prioritise and manage your own workload to tight deadlines. You will need to demonstrate initiative and flexibility in your approach and be able to work in a pressurised and busy environment.

Knowledge of the Trust's Electronic Patient Record System (EPR) and knowledge of elective access standards would be an advantage but not essential as training will be given.

This position requires the demonstration of strong organisational skills and the ability to work on your own initiative as well as being a team member. If you are self-motivated, enthusiastic and keen to join our team then we would encourage you to apply.

Working hours: Monday to Friday 09:00 to 17:00

Main duties of the job Ensure that all referrals for the Adoption & Fostering (A&F) and Multidisciplinary Assessment (MDA) are managed using the comprehensive departmental database to record all key information regarding forthcoming assessments and current waiting times.

Liaise closely with families to co-ordinate appointments, answer questions regarding the process and ensure that they are well supported in line with Trust values.

Liaise with a wide range to professionals from within the Trust and outside to ensure that assessments are completed with all key information collated and all key personal are aware of timings well in advance of appointments.

Link closely with the consultant lead for A&F and MDA to consider any changes and developments necessary to the smooth and efficient running of the service.

Due to the specific needs of this client group and the demands on the professional team a flexible approach and good communication skills are essential.

Attend to A&F and MDA meetings as requested and complete any required action.

Strong IT skills and attention to detail due to handling large amounts of patient data.

Collaborate closely within the team, providing support and cross-cover as needed to maintain service continuity.

Establish and maintain effective communication with external agencies, ensuring consistent information flow and comprehensive administrative support.

Working for our organisation Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel .

In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles

Oxford University Hospitals promotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Detailed job description and main responsibilities Provide primary administrative support to consultants, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.

Designated point of contact for the consultants and clinic teams, handling telephone enquiries from patients, carers, GPs, social workers and other service users, ensuring that the caller's needs are met, or they are transferred to the most appropriate person.

Assisting distributing incoming post to consultants.

To take a lead role in the management of lists and clinics, ensuring that all patients are seen within the required time scales and in accordance with NHS targets and Trust Policies.

Taking appropriate actions to ensure that requests for diagnostics and follow-up appointments are processed in a timely fashion.

Arranging investigations, ensuring that these have been performed, results received and seen by relevant clinicians and filing/redirection of all investigations results as appropriate.

Supporting the service to ensure compliance with 18-week referral to treatment (RTT) targets, intervening where necessary to expedite appointments and procedures to avoid breaches.

Person specification

• GCSE or equivalent in English and Maths, grades A-C
• Experience of using a full range of IT systems including; Microsoft Office: Outlook, Word, Excel
• Organising, planning, prioritising skills and high standards and quality of work
• Accurate data entry, typing and checking skills
• Thorough knowledge of healthcare administrative systems and processes
• EPR Experience
• In-depth understanding of Medical Terminology and Safeguarding

Sexual Safety Charter : In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit totheten core principles

Oxford University Hospitalspromotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Vacancy Closures: Please note, this vacancy may close early if a high volume of applications are received.

Visa and Immigration: Oxford University Hospitals NHS Foundation Trust is able to offer Certificates of Sponsorship for all eligible roles for a Skilled Worker Visa without exception, provided the role meets the minimum salary and skill level criteria set by the Home Office (UKVI). All eligible candidates will be considered with equal consideration at all stages of the application and recruitment process.Skilled worker: Health and Care Visa NHS Employers /Work in the UK - GOV.UK

COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information at Oxfordshire County Council Website where you can also find out more about how to access vaccination.

Probation Period: This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.

Referencing: When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study . click apply for full job details