Control Room Technician

Job Description

This role will require the technician to provide technical support to the customer Control room support staff whilst the train is in service. This role is an excellent opportunity for a Rolling Stock Engineer that is looking to make their next career step up to a Control Room Technician. You will need to demonstrate the ability to provide technical support to resolve performance or in service failures.

Responsibilities

• Interface with customer control room staff
• Managing in service failures during service hours
• Monitor live ORBITA feed to identify emerging issues, Responding to ORBITA alerts
• Complete remote investigation of in-service failures using ORBITA, OTMR, CCTV and other available systems. Provide 'pack' to technician / hi-level technician called to the train or investigation at Depot
• Raise work orders on EAM system
• In addition to several planning duties, you will coordinate activities relating to in-service failures by providing rapid technical support to the customer operations teams.

Shift Pattern

Panama Roster - 5 person (includes a cover week).

Salary

Annual Salary - £55,000

Qualifications / Skills

• HNC (or equivalent) in Electrical/ Mechanical Engineering is desirable
• Good Level of EMU Technical Knowledge
• Previous Rail Experience either through Maintenance or Train Riding
• Ability to present an electrical engineering solution to the customer
• Knowledge of computer-based asset management system to record and close out work completed.
• System Knowledge (Orbita)
• IT skills including Excel.
• Excellent communication and leadership skills.
• Meticulous record keeping.