Control Room Operator

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor's Best Companies to Work For 2025 - we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail PerksWith our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I - Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

Location: NN17 5AN

Days of Working: 4 on 4 off (18:00pm - 06:00am)

We are seeking an organised and detail-oriented Operations Control Room Officer to join our team. This critical role involves monitoring security operations, coordinating responses, and ensuring seamless communication between field teams and clients

Responsibilities:

• Coordinate responses to incidents, emergencies, and alarm activations.
• Maintain clear communication with mobile response teams, site officers, and clients.
• Log incidents, activities, and shift updates accurately in the control room systems.
• Ensure compliance with operational protocols and procedures.
• Provide regular updates to clients regarding site activities and incidents.
• Act as the central point of contact for all security operations during your shift.

Requirements:

• Previous experience in a control room or operations environment (Preferred).
• Strong communication and organisational skills.
• Ability to multitask and remain calm under pressure.
• Proficiency in using computer systems and security software.
• Flexibility to work 12-hour shifts, including days and nights.
• A valid SIA Licence (Essential).
• Knowledge of Glasgow and surrounding areas (Preferred).

Successful candidates will also be required to undergo screening and vetting (BS7858)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.