Contracts Manager (Operations)

Positive Employment is currently recruiting for a Contracts Manager for our client a housing association based in London.

The successful post holder will play a pivotal role in strengthening how the organisation manage, govern and optimise our operational contracts. This is a high-impact role offering real autonomy, visibility and influence across a diverse housing portfolio.

Reporting to the Head of Commercial Operations, they will lead the development and ongoing management of a robust contract management framework across student, keyworker, market rent, co-operative and short-life accommodation. They'll ensure contractual arrangements are effectively governed, performance-driven and aligned with our strategic objectives and risk appetite helping to mitigate contractual, financial, legal and reputational risk.

Act as a trusted subject-matter expert, working closely with internal teams and external partners to embed clarity, accountability and compliance. The role has a strong focus on assurance and insight: monitoring performance, leading audits and reviews, managing risk and breaches, and providing clear, evidence-based reporting to senior leaders, committees and the Board. They'll also help shape KPIs, SLAs and performance frameworks to ensure strong delivery and value for money.

This role is a temporary contract initially for 6 months with the possibility to extend. This role is hybrid working.

Duties and Responsibilities but not limited to:

• Developing, implementing and maintaining a comprehensive contract management framework covering leases, management agreements, SLAs and related contracts.
• Establishing and operating effective governance and assurance structures for contractual performance, compliance and risk.
• Acting as the organisational subject-matter expert on contractual obligations, providing clear guidance and support to colleagues.
• Conducting audits and reviews to ensure compliance with legislation, regulation and internal policy.
• Monitoring provider performance against KPIs, service standards and statutory requirements.
• Proactively identifying contractual and operational risks and leading corrective action plans.
• Managing key relationships with partners, providers, local authorities and internal stakeholders.
• Investigating, documenting and resolving contractual breaches and poor performance, escalating where required.
• Leading on contract variations, change control and change-in-law activities, ensuring impacts are clearly understood and formally recorded.
• Producing high-quality reports and insight for senior management, committees and the Board.
• Driving continuous improvement in contract management processes, systems and reporting.

Personal Requirements:

• Experienced contract or governance professional.
• Confident working with complex contractual arrangements and multiple stakeholders.
• Possess the ability to bring strong assurance, compliance and performance management capability.
• Possess the ability to interpret contractual requirements and translate them into practical, operational oversight.
• Comfortable challenging constructively, leading without formal authority, and driving accountability and value for money.

Working Hours: 36hrs / Monday - Friday

Pay: £36.59 per hr

Please note this role is within the scope of IR35.