Contractor Customer Resolution Specialist

Overview

CUSTOMER RESOLUTION SPECIALIST (CONTRACTOR)

DAY RATE: £150

Our client is looking for a Customer Resolution Specialist who has previous experience working as a contractor through an umbrella company. You'll need proven experience handling complex customer cases within a Banking environment and significant experience working with vulnerable customers. The assignment is expected to last 3 months but could be extended.

About the role

As a Customer Resolution Specialist, you will be responsible for handling complex cases, building rapport with customers over the phone to agree and implement workable solutions.

Responsibilities

• Speaking with customers over the phone, both inbound and outbound, who are in arrears
• Building relationships with customers through strong listening skills and being there to support them during the arrears process
• Investigating the situation, looking at options to support the customer and setting up payment plans
• Liaising with other departments and clients
• Updating internal systems with accurate information
• Working to set policies and procedures and all deadlines

Required Skills & Experience

• Previous experience within a phone-based customer service role, dealing with vulnerable customers or arrears/debt.
• Experience within a highly regulated environment, preferably financial services or banking.
• Excellent communication and relationship building skills - able to handle sensitive situations in a professional and empathetic manner
• Previous experience working as a day rate contractor, through an umbrella company.

Next Steps

If you're professional, hard-working and interested in becoming a Customer Resolution Specialist, apply today with your current CV! Our team will review your application to see if it's a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected. Don't miss out! Apply today!