Contract Support Administrator

Contract Support Administrator

Location: Walsall, West Midlands, WS2 8LD.

Onsite or Hybrid: OnSite.

Compensation: Up to £26,000 Depending on Experience + Benefits.

Role Type: Full time / Permanent.

Role ID: SF73246.

The role

As a Contract Support Administrator, you'll manage all customer contract activities to achieve excellence in customer satisfaction.

Day to day responsibilities include greeting customers when vehicles are dropped off or returned, providing service desk telephone support, booking maintenance, service and repairs, raising tasks on in house systems, ordering parts, and:

• Developing customer relationships through service excellence.
• Attending all meetings, both internal and external.
• Liaising with all internal stakeholders to articulate requirements and fulfill contractual obligations.
• Dealing effectively with all customer concerns.
• Creating and submitting management information and reports.

This role is full time, 37.5 hours per week, based on site at Walsall.

Essential experience

• Experience in a similar administration role.
• Experience providing excellent customer service and building rapport.
• Ability to develop and maintain good internal and external relationships.

Qualifications

We value difference and don't have a fixed idea when it comes to background or education. If you can demonstrate the required level of experience and/or willingness to learn, we would like to hear from you.

Security Clearance

The successful candidate must be able to achieve and maintain Standard (BPSS) / Security Check (SC) / Non Police Personnel Vetting (NPPV) security clearance for this role.

Benefits

• Matched contribution pension scheme, with life assurance.
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+.
• Employee shopping savings portal.
• Payment of Professional Fees.
• Reservists in the armed forces receive 10 days special paid leave.
• Holiday Trading allows UK Babcock employees to buy additional leave or sell up to one week of annual leave. Window opens February through March annually.
• 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with a chosen organisation or registered charity.

Equal Opportunity

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header 'Reasonable adjustments requirement'.