Contract Officer

Job Description

This Job posting is only open to internal candidates at Brent Council.

Salary range: £38,394 - £40,755
Contract: Permanent
Hours of work: 36 hours per week
Location: Civic centre and other location from time to time

Join Brent Housing Management as a Contract Officer

Shape the Future of Housing. Support Your Community. Grow Your Career.

Are you ready to take the next step in your career with a supportive and forward-thinking team? Brent Housing Management is looking for Contract Officers to help drive the success of our Property Services team, supporting the delivery of investment, repairs, servicing, and cyclical maintenance programmes across our housing stock.

This is more than just a job-it's a chance to make a tangible difference in the lives of Brent residents while developing your skills in a dynamic public sector environment.

The Role

As a Contract Officer, you'll play a vital role in ensuring the smooth and effective delivery of our Property Services. Your responsibilities will include:

• Providing administrative and coordination support across repairs, maintenance, and compliance programmes.
• Maintaining accurate records, managing asset data, and monitoring performance and expenditure.
• Supporting legal processes related to tenancy and leasehold enforcement, including the forced entry process.
• Assisting with tender preparation, consultant briefs, and service delivery programmes.
• Tracking and reporting on performance metrics, quality assurance, and compliance testing.
• Managing and recording landlord compliance data and inspection outcomes.
• Acting as a first point of contact for customer queries and complaints, ensuring timely and effective resolution.

The Person

We're looking for someone with:

• Experience in a customer-focused office environment, ideally within housing or property services.
• Strong administrative skills, including data management, performance monitoring, and service improvement.
• Excellent communication and interpersonal abilities-confident in managing relationships with residents, contractors, and colleagues.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and the ability to use IT systems to generate reports and assess data.
• Strong organisational skills and the ability to manage workloads independently, both in the office and on-site.
• An understanding of Data Protection legislation and experience using mobile technology for field-based work.

Join us. Be a voice for the vulnerable and make your impact!

Ready to Apply?

Click the "Apply Now" button below.

Make sure to include:

• A supporting statement showing how you meet the Person Specification
• A CV if you wish (CVs alone won't be accepted)

Closing date: Sunday 31st August 2025

Why Work With Us?

At Brent, we don't just offer jobs-we offer careers that matter. Here's what you can expect:

• 27 days annual leave, rising to 31 and then 33 days with service + 8 bank holidays
• Generous employer pension contributions
• Hybrid working - up to 2 days per week from home (role-dependent)
• Flexible working hours
• Supportive family-friendly policies
• Affordable local parking & access to Zipcar
• Employee Assistance Programme - 24/7 free counselling support
• Cycle to Work Scheme & excellent on-site facilities
• My Brent Rewards - save on shopping, dining, travel and more
• Financial wellbeing support - including season ticket and childcare deposit loans (eligibility applies)

Our Commitment to You

At Brent, we're proud to reflect the community we serve. We welcome applicants from all backgrounds and encourage you to share your identity in our diversity survey.

We're also a Disability Confident Employer-we guarantee an interview to all disabled applicants who meet the essential criteria. If you need any reasonable adjustments in the recruitment process, just let us know at .

This role is subject to an Enhanced DBS check and employment clearances in line with our safeguarding commitments.

Additional Information

If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement.

Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.

We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.

The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found here.

Brent has a positive approach to flexible working.

As a disability confident employer Brent welcomes applications from people with all disabilities, including "non-visible" disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on

Job Description