Contract Manager - Ground Maintenance

The following content displays a map of the jobs location - Croydon, London

Pinnacle Group is looking for an experienced Contract Manager to join our Soft Facilities Management division, overseeing a multi-site grounds maintenance contract across South London and Wembley. You will be responsible for delivering high-quality services, ensuring contracts are completed on time, within budget and to a consistently high standard. The role includes leading recruitment and training, managing team performance, overseeing budgets, and ensuring full compliance with health and safety regulations. Building and maintaining strong relationships with clients, stakeholders, and tenants will be key to driving service excellence and continuous improvement across the contract.

Our Soft Facilities Management division delivers essential services to homes, schools, universities and public sector organisations - including housing providers and blue light authorities.

We focus on creating clean, safe and welcoming environments, with a commitment to quality, community impact and customer care.

The ideal candidate will have proven experience within landscaping, grounds maintenance, or arboriculture, with a strong track record of managing multiple contracts and operational teams. You will demonstrate strong commercial awareness and a proactive, solutions-focused mindset, supported by excellent communication and client management skills. You will also have a solid understanding of health and safety regulations and site compliance, alongside a full UK driving licence.

This is a full-time, on-site position. An electric vehicle is provided. The working hours are 7:30am to 3:30pm, Monday to Friday.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We're a people-first organisation with a values-driven culture that has stood the test of time - reflected in the way we care for both our employees and our customers.

Who we're looking for

We're looking for someone who not only meets the key criteria below but also embraces our core values - Trust, Respect, Involve, Challenge, and Deliver Excellence - and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities

• Manage the delivery of landscaping and grounds maintenance services across a multi-site portfolio, ensuring consistent quality and performance
• Conduct regular site audits, inspections, and risk assessments to maintain high operational and safety standards
• Ensure all services are delivered in line with contract specifications, KPIs, and site-specific Health & Safety requirements
• Lead, motivate, and develop on-site teams, including recruitment, onboarding, training, rota planning, and performance management
• Provide day-to-day operational oversight and support to grounds maintenance teams to ensure efficient service delivery
• Manage subcontractors, ensuring compliance with contractual obligations, quality standards, and safe working practices
• Carry out regular estate inspections and engage with residents, housing officers, and local stakeholders to address concerns and drive satisfaction
• Monitor and control contract budgets, supporting cost management and ensuring delivery within agreed financial targets
• Ensure full compliance with health, safety, and environmental legislation, responding promptly to incidents and implementing corrective actions
• Drive continuous improvement initiatives, manage customer feedback, and handle escalations while maintaining strong client relationships through clear and proactive communication

Key requirements

• Proven experience within commercial landscaping, grounds maintenance, arboriculture, or a similar sector
• Demonstrated experience managing operational teams, including leading dispersed teams, supervising staff, and delivering multiple contracts
• Strong commercial and financial acumen, including budget management and exposure to profit and loss accountability
• Excellent communication, organisation, and client management skills, with the ability to build and maintain strong stakeholder relationships
• Excellent knowledge of health & safety regulations and compliance standards, alongside competent IT skills (Microsoft Office) and a full UK driving licence
• Horticultural or landscaping qualifications and IOSH Managing Safely (or equivalent) are desirable

Our Offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That's why we actively welcome applications from people of all backgrounds - especially those who represent the communities we work with every day.

As a colleague, you'll be part of an inclusive and supportive culture where you're encouraged to thrive. We're committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including: