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Contract Manager - Customer Success & Compliance

Posted 1 hour 46 minutes ago by Briggs Equipment

Permanent

Full Time

Call Centre / Customer Service Jobs

Staffordshire, Cannock, United Kingdom, WS110

Job Description

Briggs Equipment is seeking a proactive Contract Manager to strengthen customer partnerships and drive contract performance on a National Coverage basis. You will minimise operational risk, maximise profitability and ensure delivery of SLAs.

You will lead on safety compliance, build strong stakeholder relationships, review NPS feedback and drive data-driven improvements using BE Portal, Power BI and CPO. A commercial mindset and customer-centric approach are essential.

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