Contract Management

Responsible for co-ordinating and administering all aspects contracts, contractual clauses and changes. Handling the end-to-end process for set-up, general administration, renewals, terminations and communicating with relevant teams.

KEY RESPONSIBILITIES Contracts & Invoicing:

• Set up contracts in accordance with the Service Agreement.
• Handle contract renewals and ensure accurate tracking and reporting of upcoming renewals.
• Support additional revenue generation by enforcing service agreement terms, such as recovering costs for unused toner, excess toner usage, and excess coverage.
• Apply contractual changes, including placing accounts on Time & Materials (T&M), implementing minimum billing and delivery charges, updating systems, and communicating changes as needed.
• Work closely with the Contract Manager to generate revenue opportunities and review contract profitability, applying contractual terms where appropriate.
• Collaborate with other teams to maximise customer opportunities and retention
• Generate invoices for final readings at the end of contracts and process machine returns.
• Administer the closure of contracts on Vantage and ensure all necessary steps are completed.
• Perform general administrative tasks related to contract management.

Other Duties:

• Manage administrative tasks across various systems and communication channels.
• Assist the Billing Department during high-demand periods and when cover is required.
• Perform ad hoc duties as required.

KEY MEASUREMENTS

Contracts must be set up on the day of installation.

Queries should be resolved within 48 hours.

SPECIAL REQUIREMENTS

• Minimum of 1 years' experience working within a Contract or Sales Support role
• Negotiation skills would be an advantage.
• Knowledge of contractual terminology.

IN RETURN WE OFFER

• Working hours Monday - Friday, 8:30am - 5:00pm with one hour for lunch, unpaid.
• Initially 25 Days annual leave in addition to Bank Holidays rising to 28 after 5 years service.
• Excellent training & development opportunities within a growing organisation.
• Partnership with charities that offer learning and development opportunities
• Life insurance.
• BUPA health assessment.
• Physical, mental and emotional wellbeing support for you and your family including bereavement counselling.
• Bereavement and probate service including counselling, funeral concierge support and will writing
• GP access 24/7, 365 days a year.
• Volunteering leave policy (2 days/15 hours per year).
• 10% TradePoint (B&Q) discount.
• Company social events.
• Free flu vaccines each winter.
• Free parking.

Any offer of employment is subject to satisfactory right-to-work and reference checks. Enhanced DBS checks will be carried out for field-based roles.

GROW PERSONALLY AND PROFESSIONALLY

Working for ASL means being part of creating products and services that help shape the future of many industries.