Contract Administrator

Overview

Contract Administrator - Glasgow - Permanent Full Time

Salary to £24,800 plus excellent package

We are working with a national facilities management contractor who have an excellent industry reputation, look after their staff well and have very established and stable contracts nationally. Due to continued expansion we are currently looking to recruit a contract administrator to join the team.

Role

• Chase parts with suppliers and provide parts information to planners in order to schedule field engineers to priority jobs and schedule contractual priorities via the appropriate field engineers.
• Submit completed work orders for payment, ensuring all information and supporting documents are accurate.
• Investigate and process any payment rejections.
• Provide weekly/monthly reports on figures, rejections, and outstanding parts/OWOs.
• Monitor response times of field engineers and contractors to ensure job completion within agreed timescales.
• Timesheet management.
• Accurately deal with invoices and purchase orders.
• Organise and prioritise work to maximise efficiency and achieve deadlines.
• Represent the company in a professional and competent manner and develop strong working relationships with colleagues and clients.
• Log all information accurately on the bespoke CAFM systems, completing all relevant fields throughout each call/e-mail following relevant processes.
• Communicate fluently and confidently with colleagues, customers and management.
• Ensure effective written and verbal communication of all critical operational issues where required.
• Work as part of a team to deliver excellent service to the Customer.
• Comply with any other reasonable management instruction or ad-hoc duties.
• All aspects of scheduling field engineers and daily appointments.

Requirements

• Knowledge of software systems, clients CAFM systems & previous experience of working within a retail FM contract would be advantageous.
• Training Provided
• GCSEs or equivalent - Grade C in English and Maths
• Good planning and organisation skills and the ability to prioritise own workload efficiently
• Understanding of FM business or the willingness to learn
• Strong communication skills
• Working knowledge of MS Office including Excel and Outlook

Package

• Base salary to £24,800
• Monday - Friday - 37.5 hour week (9am till 5pm)
• 4 Days in the office, 1 at Home
• 33 days annual leave plus bank holidays
• Pension
• Private Healthcare
• Genuine progression in a friendly and growing business.