Contract Administrator

Who we are in a nutshell.

At BES Group, we pride ourselves in being the leading end to end risk management solutions provider in the UK and Ireland. That means it's our job to help keep our customers assets' legally compliant, operational and, above all else, safe. And we do this with a team of the very best people, simple.

With safety our number one priority, it's no surprise that our electrical division is all about electrical safety. We're experts in this field, carrying out hundreds of essential Electrical Installation Condition Report (EICR's) and other critical inspections, for our customers every single day. What's more, we are a leading specialist Electric Vehicle (EV) charging solutions provider, not only managing the end-to-end installation, but the ongoing routine safety examinations.

This is an excellent opportunity for you if you have experience in an administration, operations, contract management or customer service role to continue your operations and customer service career and become part of a fast-moving business, embracing a period of exciting growth.

You will be based 5 days a week from our fabulous Electrical office in Preston.

What will you be doing?

As a Contract Administrator for our Electrical division, you will be a key member of our team. You'll be working in a busy customer service department and your role will include supporting our customers and the team through general operations including (but not limited to);

Working with our customers and electrical engineers to book in their testing appointments
Using your excellent customer service skills to contact our customers and inform of, or confirm their booking
Completing all booking forms
Using the latest and most efficient reporting and booking technology to confirm on- site information and timings on our planning system
Using your fantastic problem-solving skills to ensure that we are as efficient as we can be
Supporting our Housing Contract managers and coordinators
Managing the engineer phone line and ticket systems
Providing regular Excel updates
Working with the wider planning team to prioritise and organise urgent works when required

As part of our team, you will get:

A starting salary of up to £24,570
Company Pension Scheme
Annual salary review
20 days annual leave, increasing each year up to 25 days plus 8 bank holidays
An extra day's holiday to take on Christmas Eve each year
Access to our holiday buy scheme
Opportunity for flexible working
Electric Vehicle salary sacrifice scheme
Discounts and savings via our employee benefits portal
Health and wellbeing support via our Employee Assistance Programme
Company wide volunteering scheme
Fundraising support for your chosen charity

To join our team, you will need:

Offer previous experience in an administration, operations, contract management or customer service role
Good IT skills and the ability to use online systems and Microsoft Office applications confidently
Able to communicate and build strong internal and external relationships
Have lots of enthusiasm to deliver a refreshing customer experience
Organisation skills with the ability to multi-task and prioritise workloads to meet deadlines
Problem solving skills and the ability to use own initiative

We want you to be you

Our focus on diversity, equality and inclusion is here to stay.

Our team is made up of some of the most skilled and talented people and that's what matters to us. At BES Group, we want our people to know that they can be their true authentic selves at work, it really is that simple.

What's more, we're a Real Living Wage employer across our complete business and we are delighted to have pledged our commitment to the military community by signing the Armed Forces Covenant.

Go for it! Research suggests that some people tend to only apply for roles if they meet all requirements. If you don't meet every point above, but still feel like you could really help make a difference in this role, please apply, you might be exactly what we're looking for.

To apply for this role, simply click "Apply". We ask for some basic contact information and a CV or your LinkedIn profile, it's that easy! Please note, successful candidates will be required to complete the relevant background checks as part of the recruitment process.

BES Group, where our people and our customers come before everything else.