Content Writer

Senior UX Content Writer

Location: Dublin (Hybrid)
Contract: Initial 6-Month Contract

Overview

Our financial services client is seeking an experienced Senior UX Content Writer to help shape and deliver clear, engaging, and customer-focused content across digital products and customer journeys.

This role is ideal for a content professional with experience working in regulated environments who can translate complex information into simple, accessible language while balancing customer needs, business objectives, and compliance requirements.

Working as part of a multidisciplinary team, you will contribute to the delivery of high-quality digital experiences by creating content that supports customer engagement, understanding, and trust.

Key Responsibilities Content Strategy & Governance

• Develop and maintain content strategies aligned with customer and business objectives.
• Create and uphold tone of voice guidelines, content standards, and messaging frameworks.
• Promote consistency and quality across digital channels and customer touchpoints.
• Identify opportunities to improve customer understanding and engagement through content.

Content Creation

• Write and edit content across a range of digital channels and customer journeys, including:
  • Websites and landing pages
  • Digital product experiences
  • Customer communications
  • Email campaigns and notifications
  • Help and support content
  • Marketing and educational content
  • FAQs and knowledge resources
• Simplify complex subject matter into clear, concise, customer-friendly language.
• Ensure content meets accessibility and readability standards.

Collaboration

• Partner closely with Product Managers, Designers, Researchers, Developers, Marketing teams, and key business stakeholders.
• Participate in discovery sessions, workshops, journey mapping activities, and content reviews.
• Use customer insights and research findings to inform content decisions.

Optimisation & Performance

• Analyse customer feedback and performance data to improve content effectiveness.
• Support experimentation and content testing initiatives.
• Contribute to improvements across customer acquisition, onboarding, servicing, and retention journeys.

Required Skills & Experience Essential

• 5+ years' experience in UX Writing, Content Design, Content Strategy, Copywriting, or a related discipline.
• Experience working within financial services, banking, insurance, investments, pensions, or other regulated industries.
• Strong ability to communicate complex information in a simple and engaging manner.
• Experience creating content for digital products and customer journeys.
• Excellent writing, editing, and proofreading skills.
• Strong stakeholder management and collaboration skills.
• Understanding of accessibility, inclusive content principles, and best practice.
• Experience working within regulated environments.
• Familiarity with industry-standard design and collaboration tools such as Figma or similar platforms.

Desirable

• Experience with content design systems and content governance frameworks.
• Exposure to UX research, usability testing, and customer insight activities.
• Understanding of behavioural design and customer psychology.
• SEO and digital content optimisation experience.
• Experience working with content management systems (CMS).