Content Moderator (Danish or Swedish Speaker)

Content Moderator - Danish or Swedish Speakers

Location: Dublin, Ireland

Contract: Full-time (40 hours per week), 12-month fixed term with potential for extension

Work Hours: Flexibility required for rotating shifts in a 24/7 environment

Join a dynamic Trust & Safety team committed to keeping online spaces safe and respectful. As a Content Moderator, you'll play a key role in protecting digital communities while ensuring compliance with established platform policies. This position offers a meaningful opportunity to contribute to a safer internet and develop valuable analytical and communication skills.

Key Responsibilities

• Review, classify, and remove content according to internal guidelines and quality standards
• Stay informed about updates to content policies and ensure consistent application
• Investigate, document, and elevate complex or sensitive user reports
• Engage in discussions involving socially or culturally sensitive topics when needed
• Support continuous improvement initiatives to enhance accuracy and efficiency
• Participate in training programs and team discussions to stay aligned with evolving practices

What We're Looking For

• Fluent in Danish or Swedish, with good command of English
• Strong resilience, emotional intelligence, and stress-management abilities
• High attention to detail and ability to think critically under pressure
• Awareness of current social, cultural, and political contexts in the supported region
• Commitment to fairness, objectivity, and confidentiality
• Ability to work independently as well as part of a collaborative team
• Flexibility to work weekends, public holidays, and non-standard shifts
• Experience in content moderation, customer service, or BPO environments is an advantage
• Applicants must be 18 years or older

What's Offered

• Opportunity to work for a leading international organization
• Comprehensive training and mentorship
• Career progression opportunities within a global network
• Supportive and inclusive team culture
• Regular company social events

Please note: This role may involve exposure to content that could be sensitive or disturbing. Ongoing well-being support and resources will be available to help you perform your duties safely and sustainably.