Contact Centre/Customer Support Agent - SaaS

Customer Support/Contact Centre Agent - Global SaaS

12 month contract

Hybrid based in Staines, Surrey

£28,000

A leading global SaaS organisation is hiring a Customer Support Representative to join their growing support team. This is an excellent opportunity to gain exposure to a world-class platform and build a career within enterprise technology.

Key responsibilities:

• Acting as the first point of contact for customers
• Managing and logging support cases
• Providing initial triage and guidance
• Working closely with specialist teams to resolve issues

What we're looking for:

• Strong communication and proven customer service skills
• Ability to handle queries in a structured, professional manner
• Experience in a support or customer-facing role is beneficial