Contact Centre Administrator

From Digital Assessment to Real-World Impact - Make Your Mark with RM Education

We are looking for a detail-driven, proactive and organised individual to join RM Education as a Contact Centre Administrator.

If you thrive in a fast-paced environment, enjoy working with data, and take pride in delivering high-quality work, we want to hear from you.

A Look Inside Your Day-to-Day

In this role, you'll support RM in supplying resources into educational environments during peak trading. This role will be based within the Customer Services Department and involves accurately processing customer orders in a timely manner ensuring all order details are entered correctly, within defined SLAs achieving all personal and team KPIs and targets.

How RM Education Shapes the Future of Learning

RM Education is a leading provider of technology, digital assessment services and learning solutions to the UK education sector. Their work supports awarding organisations in delivering reliable, efficient and innovative assessments to thousands of learners every year.

Join RM and be part of a mission that directly impacts the future of education.

How You'll Make an Impact

• Manage high-volume data following set processes, accurately entering order details into company database.
• Verifying pricing, product information and customer details.
• Communicating effectively with customers via email to accurately process customer orders.

How We'll Know you're the Right Fit

• Confident communicator with excellent communication skills
• Ability to manage time effectively and meet individual and team targets
• Data entry or administrative experience, including the use of computer systems and databases
• Strong interpersonal skills and confidence supporting others
• Proactive approach with integrity and good judgement
• Experience of working in teams but also comfortable managing individual tasks/targets
• Confident in the use of IT, communication and data entry on computer systems
• Strong attention to detail skills

How It All Comes Together

• Hourly Rate: £12.71 per hour, PAYE, paid weekly
• Location: Hucknall, Nottingham NG15 6XJ
• Start Date: ASAP
• Assignment Type: 3-month temporary contract through Reed Talent Solutions, RM Education's trusted recruitment partner

How Your Shifts Will Look

• Working Hours: Monday-Friday, 8am-4pm or 9am-5pm
• Training: Provided onsite when starting the role.
• Working Arrangements: Hybrid, working onsite 2 days per week (usually Tuesday and Wednesday)

What's Next?

Apply now with your most up-to-date CV. A member of the Reed team will be in touch to guide you through the next steps, including:

• A telephone pre-screen with Reed
• Interview/selection with RM Education
• Pre-employment checks prior to your start date