Consumer Claims Paralegal

About the Role

As a Consumer Claims Paralegal, you'll be responsible for coordinating and processing consumer legal challenges arising from operational disruption. You'll assess claims related to delays and cancellations, deciding which cases should be legally challenged and which are appropriate for settlement.

This is a hands on role where you'll manage cases end to end, work with operational data, and collaborate with internal and external stakeholders to support robust, consistent decision making.

Key Responsibilities

• Managing a caseload of litigated consumer claims from initial receipt through to settlement or final hearing.
• Processing claims for compensation and refunds in line with easyJet's Terms and Conditions, EU261 legislation, and the Montreal Convention.
• Drafting legal documents including defences, witness statements, and trial preparation materials.
• Liaising with internal and external legal representatives across multiple jurisdictions to coordinate cases, settlements, and judgments.
• Accessing and analysing aviation operational systems to support legal defences and out of court settlements.
• Working closely with operational teams to secure and preserve evidence related to disruption management decisions.
• Supporting the Disputes team and advising customer service on EU261 and wider consumer law queries, including those from regulators and enforcement bodies.
• Maintaining accurate and up to date databases, systems, and reports related to flight disruptions and claims.
• Ensuring timely payment of claims and accurate recording of all related data.
• Maintaining precedent and evidence databases to support ongoing and future disputes.

Qualifications & Skills

• Minimum of one year experience as a paralegal, preferably within a regulated or fast paced environment.
• Strong understanding of EU261 legislation and consumer law, or the ability to quickly build this expertise.
• Excellent organisational skills with the ability to manage competing priorities and court deadlines.
• Confidence communicating clearly and professionally with internal teams, legal representatives, and external partners.
• A proactive, detail focused approach with the resilience to thrive in a high volume operational setting.
• A collaborative mindset and the ability to build positive working relationships across the business.

Benefits

• Up to 20% maximum bonus
• 5% pension contributions
• Medical Cash Plan
• Excellent staff travel benefits
• 25 days of annual leave plus bank holidays
• Annual credit towards an easyJet holiday
• Various flexible benefits and extras

Location & Working Arrangements

This full time role will be based in Luton. We support hybrid working with an expectation to be in the office 60% of the month.

Reasonable Adjustments

At easyJet, we are dedicated to fostering an inclusive workplace. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at .