Consultant Services Lead

PHIN is the independent, government-mandated source of information on private healthcare in the UK. We believe that transparency and better information enable people to make more informed healthcare choices and help hospitals and care professionals improve care.

PHIN's Consultant Services Lead About the role

Job title: Consultant Services Lead

Reports to: Consultant Services Manager

Appointment type: Full Time, Permanent

Overall purpose of the role

Reporting to the Consultant Services Manager, the Consultant Services Lead will act as the champion for consultant engagement, education, and support, ensuring trusted relationships with consultants and monitoring their compliance with CMA Order requirements.

The role involves facilitating communication, analyzing feedback, tracking engagement through CRM, and preparing compliance reports for regulators.

Specific responsibilities

• Identify and segment consultants for communication and engagement.
• Maintain and improve PHIN's CRM system.
• Create supporting materials for consultants, including Portal content, guides, and videos.
• Organize and lead meetings and training sessions with consultants.
• Manage the consultant mailbox and respond to queries promptly.
• Track Data Subject Access Requests and liaise with Data Protection Officers.
• Develop SOPs for the engagement team.
• Review fee submissions and approve profile forms for the Portal.
• Coordinate with external service providers for mailing campaigns.
• Lead projects and contribute to technical requirements for Portal/website.
• Develop our 'Learning Academy' platform and tutorials.
• Support communication planning and reporting to CMA.

Monitoring and Reporting

• Produce monthly reports on consultant engagement.
• Monitor progress and issues raised by consultants.
• Assist in preparing reports for the Board and CMA.

Core Skills and Experience

• Excellent verbal and written communication skills.
• Strong workload management and organizational skills.
• Analytical and problem-solving abilities.
• Project management experience.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.
• Experience with mailing systems like DotDigital.

Person Specification

Proven experience liaising with stakeholders, organizing events, and supporting members/customers. Highly organized, self-motivated, and collaborative. Healthcare sector experience is a plus.

Applications

Full job description available upon request. Closing date: 25 May 2025, 23:59. To apply, send your CV to or contact us with questions.

Note for recruitment agencies

PHIN recruits directly where possible. Agencies may submit details for future reference. Due to ISO 27001, candidate details must be sent securely and only with HR's explicit request.