Consultant Account Specialist

An exciting opportunity has arisen to join our Private Patient Billing and Credit Control team as a Consultant Account Specialist. The successful applicant will require strong communication skills and possess a methodical approach to query investigation and process improvement. They will be responsible for managing a portfolio of Consultant billing accounts, ensuring that strong working relationships are developed and maintained with all service users. They will be responsible for all matters relating to the account management and liaise with the Billing and Credit Control , Service Improvement , Data quality and Coding teams along with the Consultant Liaison officer to ensure that accurate bills are produced and collected in line with department SLA's.

Main duties of the job

As the account manager your role will be responsible for a range of duties, including the management of a portfolio of consultants, account setup and maintenance, billing accuracy investigation, query management and debt escalations of consultant billing activity within the Billing and Credit Control team. The post holder will work independently in a pro-active manor to maximise the activity on the account by effectively managing the development of their portfolio to ensure billing and debt targets are achieved whilst engaging with, supporting and partnering with the Consultants using the service. The post holder will develop relationships across the Private care directorate and work collaboratively with these teams to develop the Consultant billing offering, ensuring all KPI's are achieved. The post holder will work collaboratively with Credit Control, Billing Managers and Team Leaders to ensure any query trends are identified and appropriate remedial action is taken to prevent the delay in payment of consultant funds. The post holder will lead and monitor the business critical professional fees payment processes each month, assigning duties across teams to ensure the accurate download, reconciliation, comparison and calculation take place for presentation to senior management for authorisation prior to submission to SBS. They will also be responsible for ensuring payments are processed successfully, efficiently and accurately.

Working for our organisation

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Detailed job description and main responsibilities

Fur further details please refer to the job description and personal specification

To lead fortnightly cross department Consultant meetings to ensure that key risks or trends are identified and a remedial plan put in place to ensure service levels are maintained. They will also look to lead the strategic development to produce a means of improved communication across the service.

To create and review the Consultant dashboard and other monthly and annual reports to ensure accurate reporting is provided on consultant payment, invoice and debt activity. They will also maintain the consultant billing standard operating procedures and training guides ensuring they are adhered to. Further undertaking regular reviews of queries from billing errors and highlight any areas of training development.

To ensure the establishment and maintenance of good relationships and communication with consultants and throughout the Directorate, and with the wider Trust, promoting a culture where staff are actively involved in decisions on how services are provided and targets delivered.

Person specification Education/Qualifications

• GCSEs in Mathematics and English Language
• University degree and/or CCAB certificate level or equivalent relevant experience

Experience

• Experience of Billing of PMI, Embassy all others types of Sponsors
• Experience of Medical Private Care financial activity

Experience

• Experience working with consultants
• Extensive Billing or Credit Control experience. Knowledge of supporting systems, Compucare, Healthcode and Epic
• Management experience of staff.

Knowledge

• Ability to work autonomously to meet pre-set objectives
• Ability to work under time pressure
• Demonstrate motivation, negotiation and persuasion skills
• High level of analytical skills
• Ability to effectively manage conflicting priorities
• Problem solving
• Good communication and Interpersonal skills with the ability to adapt approach to different levels.
• Highly numerate
• Strong writing skills with ability to adapt style as appropriate to circumstances
• Keyboard skills and computer literacy (including knowledge of MS office packages)
• Experience in dealing with demanding customers.

Skills Abilities

• Self-motivating and demonstrating initiative

Skills Abilities

• Articulate
• Conscientious and attentive to detail
• Good time management and ability to prioritise own workload
• Able to work under pressure
• Ability to communicate with all levels of staff and the public
• Ability to deal with customer issues/disputes in a polite and professional manner

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. Please ensure your information is accurate to avoid errors with processing your application

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination - What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

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