Concierge Project Manager

Contract terms

Starting salary: PO4 (£49,056 - £52,194)

Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR

Hours per week: 36

Contract type: Fixed-term contract (until 30th September 2026)

Closing date: Sunday, 31st August 2025 at 23:59

About Haringey

Haringey is a vibrant borough known for its diversity, creativity, and community spirit. It will be the 2027 London Borough of Culture, celebrating its unique identity and commitment to inclusivity.

Our community values include caring, creativity, courage, collaboration, and a focus on residents' well-being. Our staff embody these values, striving to improve life for all residents.

About the role

As a Concierge Project Manager, you will lead the development and implementation of a resident-focused concierge service across our estates. Your goal is to tailor services to meet the specific needs of each community, ensuring a high-quality, responsive experience that fosters a sense of belonging.

You will collaborate with residents, incorporate their feedback into service design, and oversee the delivery from concept to implementation.

About the team

The Concierge Service is part of the Estates & Neighbourhoods Team, which manages cleaning, grounds, waste, parking, and pest control across the borough. The service is organized into three geographical areas, led by dedicated managers and supported by approximately 60 officers. The team is entering an exciting phase of transformation to better serve residents in evolving neighbourhoods.

About you

You are a confident self-starter capable of managing a complex workload independently. You balance strategic thinking with hands-on delivery, adapting to changing priorities and solutions.

Your communication skills are excellent-you can engage effectively with senior colleagues, councillors, residents, and frontline staff, building trust and clarity at all levels.