Concierge Manager

We are looking to welcome a highly motivated, creative and enthusiastic Concierge Manager to lead a team of 2 in our prestigious client in London.

This is the ideal role for someone who has an incredible ability to spark immediate rapport with guests arriving at the building. You will be an integral part of a highly professional and bubbly team focused on delivering outstanding service and memorable experiences.

Our client is a global communications firm that partners with businesses and organizations to evolve, promote, and protect their brands and reputations.

Type of contract:

Full-time, Permanent

Hours:

40 hours (Monday-Friday; shift rota basis 8 AM - 6 PM)

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you're passionate about!

Main responsibilities

• Greet and check in guests, ensuring a warm and professional welcome.
• Coordinate and manage meeting room bookings to support smooth operations.
• Oversee the distribution and management of building access fobs.
• Arrange travel and accommodation for guests, maintaining cost-effectiveness and convenience.
• Lead and manage the team, fostering a collaborative and high-performing work environment.
• Inspire your team - run personal and professional development reviews, training, rota management, lead on SOPs, and encourage innovative ideas to elevate the guest experience.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Bring a vibrant, energetic leadership style with proven experience in people management.
• Inspire and motivate teams with a positive, can-do attitude that energizes those around you.
• Set and uphold high standards of performance and professionalism.
• Lead by example, fostering a culture of enthusiasm, accountability, and success.

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at .

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.