Concierge & Security Assistant

Job Title

Concierge and Security Assistant

Location & Working Pattern

Newstead House, Derby • 30 hours per week, part time • Monday to Thursday, 2pm-10pm

Salary & Contract

£25,673.54 per annum (pro rata) • Permanent

About the role

As a Concierge and Security Assistant you will work across a defined geographical area delivering a high quality service to Riverside customers. You will act as an initial point of reference on the phone or in a Reception area as required, implementing night security systems and ensuring the overall safety and security of the scheme.

Responsibilities

• Act as an initial point of reference on the phone or in a Reception area as required.
• Use company intranet, e mail and other basic correspondence where appropriate and necessary.
• Implement night security systems, ensuring overall safety and security of the scheme.
• Respond to faults as discovered and report incidents and anti social behaviour.
• Monitor access to schemes and visitors and carry out domestic tasks (cleaning communal areas) to a high standard.
• Effective recording of information and reporting repairs to maintenance contractors by using appropriate systems.
• Advises management promptly of any signs of problems or concerns about a client and promote a high level of client involvement, consultation and communication.
• Ensure culture and diversity issues for the clients are considered at all times, and report any forms of discrimination.
• Work within a multi disciplinary team of housing and support staff, meeting the requirements of a rota system.

Qualifications & Experience

• Experience of working in a customer focused environment.
• Basic proficiency in Microsoft Office (Word and Excel) and willingness to learn specific IT systems used within Riverside; complete relevant IT training where required.
• Experience of providing direct care to a diverse group of customers (desirable).

Why Join Riverside

At Riverside, we're a housing association enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

Benefits

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity & Inclusion at Riverside

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. Riverside is inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard.

Person Specification

Essential

• Experience of working in a customer focused environment.
• Basic proficiency in Microsoft Office including Word and Excel and willingness to learn specific IT systems used within Riverside; complete relevant IT training where required.

Desirable

• Experience of providing direct care to a diverse group of customers.

Application Instructions

Please attach a current CV and covering letter. Riverside will not apply for sponsorships and will not sponsor work permission.

Applications may close before the deadline, so please apply early to be considered.