Concierge

What you should know

Ballymore is a family owned business, with over 40 years in establishment - we are remarked as an innovative and dynamic property developer citing over 80 awards. At present, we're managing 11,000 homes across 12 luxury residential developments in London and are in search of a Concierge to join us at London City Island & Good Luck Hope in contributing to our vision.

Important to note

Hours: 7:00 - 19:00 & 19:00 - 7:00

Shift Pattern: 4 on - 4 off

Location: E16, Canning Town

Contract: 42 hpw/permanent

What you'll do

• Provide a quality service to the residents and ensure individual requests are dealt with efficiently and timely.
• Assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
• Deal with all requests & enquiries to the Concierge Department (in person, email, telephone) efficiently and professionally on every occasion.
• Accept and issue residents' parcels.
• Meet and greet all residents, guests and clients. Demonstrate "stand to greet" service.
• Ensure the smooth running of the communication systems within the estate (telephone, radio, internal intercom, b.Life, etc.).
• Ensure only authorised persons are given access to areas.
• Issue visitor parking permits and explain onsite parking procedures.
• Aid the security of the estate by communicating regularly, including informing them of any concerning matters notified to the concierge.
• Liaise with cleaning staff regarding domestic rubbish removal from apartments and remove rubbish if necessary, following operating procedures.
• Report any security, health and safety issues, incidents or complaints correctly.
• Safekeep security keys on behalf of residents and the estate, strictly following standard operating procedures.
• Issue keys only to the correct personnel/residents, strictly checking that the appropriate authorisation & disclaimers are in place.
• Respond to resident enquiries via the b.Life system ensuring time constraints are met for open tickets.
• Receipt & issue of residents' dry cleaning/laundry, ensuring relevant paperwork is completed.
• Conduct an apartment & estate key audit during night shift, with follow up for any missing keys with the last person in possession.
• Proactively deal with maintenance and cleaning problems identified within the estate.
• Securely handle people's data, ensuring the PC is locked when not in use and comply with GDPR.
• Report any accidents and record them in the accident book as appropriate.
• Turn lobby lights on and off at the appropriate times.
• Handle high pressure moments where many people queue; remain calm when dealing with challenging people.
• Conduct monthly stock checks of the first aid box, concierge stock within the office, and requisition supplies as appropriate.
• Assist residents friendly, proactive and efficient with appropriate follow up as necessary.

What you'll need to be successful

• FOH experience of at least 3 years.
• Polite, confident and patient.

Ability to multi task and time manage.

Ballymore operate as an equal opportunities employer.