Compliance Officer - City of Wolverhampton Council

Business Unit: City of Wolverhampton Council

Compliance Officer (Northern Team)
Salary:£30,024 - £33,699 (Grade 5) + 10% shift allowance for night work
Hours:37 per week
Contract Type:Full-time
Base Location:Warrington (covering Manchester, Greater Manchester, Liverpool and surrounding areas)

Looking for a role where every day brings something new?
We're on the lookout for two proactive, confident, and community-minded individuals to join our Taxi Compliance Team in the North. This isn't a desk-bound job; you'll be out and about across the Northwest region, helping to keep passengers safe and taxi standards high.

The role
As a Compliance Officer in our Northern Team, you'll be on the frontline, making a real difference to public safety by carrying out licensing compliance checks on taxis and drivers licensed by the City of Wolverhampton Council. Based in Warrington, you'll cover key areas including Manchester, Greater Manchester, Liverpool, and surrounding towns, working across sites, from the office and from home, depending on the needs of the service.

What you'll be doing:

• Conducting spot checks and proactive operations on licensed vehicles and drivers
• Investigating complaints and public concerns, gathering evidence where necessary
• Supporting enforcement action and compliance investigations
• Ensuring drivers and operators are meeting their licence conditions
• Working Friday and Saturday night shifts on a rolling rota (with a 10% shift allowance)

What we're looking for:

• A confident communicator who's comfortable engaging with the public
• Someone who can remain calm, professional, and fair in challenging situations
• Good attention to detail and strong organisational skills
• IT literate and able to produce accurate written reports
• A reliable team player who's also able to work independently
• A flexible approach to working hours and travel across the region

This is a great opportunity for someone ready to develop their career in compliance, enforcement, and public service. You'll be part of a supportive and experienced team committed to raising standards and keeping communities safe.

Please note: While this is a City of Wolverhampton Council role, it is based in Northern England.

Interested?
For an informal chat about the role, contact:
Dean Ball - Section Leader (Northwest)

Provisional interview date: 16th/17th September 2025

For full details of the responsibilities and requirements of this role, please see the attached Job Description and Person Specification.

Our working arrangements

All council roles are allocated to either a fixed, field, or flexible work style. Some roles are agile, enabling employees to maximize their performance and work-life balance. Roles with a fixed workstyle are based in a permanent council location. Roles with a field workstyle require working in the community with minimal 'touch down' space at a council location. Roles with a flexible workstyle have a flexible base location, allowing work from home or other external locations as needed.

Please refer to the Job Description for further information on the workstyle assigned to this role.

For more information about working for our organization, including the council's culture, plan, policies, and more, please click here.

Diversity

We are committed to building a workforce that reflects the diverse community we serve. We aim to attract applications from all backgrounds and underrepresented groups, believing in adding value through diversity, inclusion, and equality. Our employees help us deliver accessible, inclusive services that reflect Wolverhampton residents.

Our status as a Disability Confident Employer demonstrates our commitment to supporting people with disabilities or health conditions. We have received the Stonewall Gold Award for our support of the LGBT+ community. As of March 2023, the RACE Code Quality Mark signifies our engagement with racial equality. We also support other initiatives for equality and inclusion.

As part of our commitments, we offer a guaranteed interview if your application meets the essential criteria for the post.

We encourage an inclusive culture where employees can flourish and be themselves. Our staff equality forums provide a platform for employees to have a voice and be respected. Learn more about the forums here.

Recruitment of Ex-Offenders

We treat all applicants fairly, regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for relevant roles. We do not discriminate unfairly against individuals based on convictions or DBS disclosures. Learn more here.

Employment Information & Support

If you're interested in applying for an apprenticeship or a role with a salary at Grade 2-5, and want to learn more about the process or working at the council, click here.