Compliance and Customer Service Administrator

£26,000 - £30,000 - plus bonus scheme up to 30%Full Hybrid Working After ProbationSt Albans Based OfficeCCP has been asked by an established and unique betting brand to assist them with the appointment of a Compliance Administrator (Safer Gambling) to join their dynamic team on a full-time basis.The successful Compliance Administrator (Safer Gambling) will undertake interactions via various channels with customers with higher levels of spend and are showing potential signs of gambling related harm. You will document the conversation, assess the level of risk and log any necessary action. Midweek shifts will be from 9am to 5:30pm, apart from a later finish of 7pm once a week. A weekend shift (Saturday or Sunday) would be expected twice a month, between 10am to 4:30pm. Responsibilities could also include (but not limited to) checking for signs of financial vulnerability, reviewing declared financial circumstances for obvious signs of inaccuracy, assess customers with similar details across brands, responding to or escalating ad-hoc business and customer enquiries, undertaking PEP and Sanction checks, review advertising platforms. The modern office is in Central Hertfordshire, with onsite parking available and easy commutes from nearby stations. This is a hybrid working opportunity (post probation) offering you the chance to split your time working from home and in the well-equipped and vibrant office after probation. To be considered for the Compliance Safer Gambling Agent role you will:

• Be curious and have confidence with your ability to follow compliance concerns.
• Be sensitive, professional and resilient when dealing with customers.
• Have excellent attention to detail, with strong written and oral communication.
• Proven ability to work under pressure and prioritise a demanding workload.
• Develop good relationships with other departments and clients.
• Flexibility to regularly work evenings and weekends.
• Exposure and understanding of compliance within the gambling industry would be beneficial but not essential.

Benefits:

• Competitive salary and bonus scheme.
• 25 days holiday, increasing to 30 after 2 years.
• Enhanced parental leave.
• Pension scheme.
• Private medical insurance scheme.
• Various discounts for gyms, travel and cinema tickets.
• Sabbatical after 10 years of service.

Apply today to be considered for this exciting role as a Compliance Administrator (Safer Gambling). This is an exciting opportunity to work with a growing organisation that prioritises, culture, staff and customers. Contact Tim Campion on (Monday to Friday, 9am - 5:30pm) or email for more information. CCP are proud to support many of the world's best brands, helping them source talent, embrace diversity and build inclusive workplaces. To be considered for this role please apply using the link below, suitable candidates will be contacted in due course.