Complex Injury Claims Auditor

Technical Auditor - Complex Injury Claims (Part-Time)

Location: Flexible (with monthly travel to our office locations)Working Hours: 3 days per week (flexible working pattern available)

We're looking for a skilled and experienced Technical Auditor to support the delivery of technical excellence across our Complex Injury Claims team. This is a key role focused on auditing file handling, identifying trends, and helping to continuously improve the technical capability of our lawyers.

You'll play a vital part in ensuring high standards are maintained across complex and catastrophic injury claims, while also mentoring colleagues and providing constructive, development-focused feedback.

As a Technical Auditor, you will:

• Conduct technical audits to assess file handling against internal standards and client requirements
• Deliver clear, constructive feedback to support the development of file handling teams
• Identify trends, risks, and areas of financial leakage across the unit
• Produce detailed audit reports with actionable recommendations and improvement plans
• Support bespoke audit requests from Technical and Business Unit Directors
• Contribute to training and upskilling initiatives based on audit findings
• Provide mentoring and guidance to individuals and teams
• Assist with feedback arising from client SLA audits
• Support quality improvement and incident reporting processes

Technical Expertise:

• Strong understanding of complex and catastrophic injury claims
• Experience handling a complex injury caseload
• Knowledge of motor and EL/PL claims
• Ability to assess evidence, strategy, investigations, and reserving
• Strong risk evaluation and decision-making skills

Core Skills:

• Excellent attention to detail
• Strong report writing and analytical skills
• Ability to identify trends and performance issues
• Effective time management and ability to meet targets
• Confident IT skills

Personal Attributes:

• Clear and confident communicator
• Able to deliver feedback with sensitivity and professionalism
• Calm and objective under pressure
• Highly organised and self-motivated
• Fair, balanced, and solutions-focused approach

Why Join Us?

You'll be part of a collaborative and forward-thinking environment where continuous improvement and professional development are genuinely valued. This role offers the opportunity to influence technical standards, support colleagues' growth, and make a real impact on performance and client outcomes.

If you're passionate about technical excellence and want to play a key role in developing high-performing teams, we'd love to hear from you.

• Competitive salary
• Entry into the Davies Incentive Scheme
• Hybrid working
• 25 days holiday + bank holidays (with buy/sell options)
• Private medical insurance
• Critical illness cover
• Health cash plan
• Employer pension contribution
• Cycle to Work, Tech Scheme & Season Ticket Loan
• Gym Flex membership