Completions Agent

We're Hiring: Completions Agent

Location: Fully Remote (Including all training)

Type: Full Time, permanent

Reports to: Team Manager

Salary - Competitive

Start Date - 11th May 2026

We are looking to hire a Completions Agent to manage a pipeline of mortgage applications from approval through to completion. You will ensure cases progress efficiently, keep all stakeholders updated, and deliver a high standard of service throughout the completion journey. From time to time, you may also support other roles within Lending Operations.

• Manage a pipeline of mortgage applications, ensuring all expectations are clearly communicated and met.
• Handle all stakeholder communication in line with company policies and service standards.
• Liaise regularly with solicitors to progress cases to completion.
• Build strong working relationships with Sales and Credit Risk teams to support service and quality improvements.
• Act fairly and professionally when dealing with intermediaries, solicitors and valuers.
• Check all applications for completeness before submitting for funds release approval.
• Assess and action all correspondence to ensure lending criteria and conditions are met.
• Maintain accurate file and data records at all times.
• Handle complaints in line with the company's complaint handling procedures.
• Support colleagues' pipelines during periods of absence.
• Identify opportunities to improve processes and support the delivery of system and workflow changes.
• Carry out responsibilities relating to Treating Customers Fairly and Financial Crime, including money laundering and fraud prevention.

• Experience in a processing or administration environment.
• Mortgage Completions Experience
• Financial services experience and confident telephone handling, including complaint handling.
• Strong integrity and commitment to treating customers fairly.
• Awareness of the mortgage and financial services market.
• Ability to follow policies and procedures and stay updated on any changes.
• Strong awareness of risk and the ability to manage it in day to day activities.
• Ability to use all relevant systems confidently.
• Ability to work to performance targets and service standards.
• GCSEs including English and Maths.

If you're passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from you

Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.

All offers of employment are subject to background checks including DBS, credit, and Right to Work verification.

Start Date: Monday 11th May - Please ensure availability for training and avoid long periods of annual leave during the initial onboarding phase.